Position Summary

Senior Workflow Coordinator

(Part of Deloitte Services internal operations team)

Are you the type of person who strives to make an impact; thrives in a fast-paced environment; enjoys working with people; and is passionate about customer service? Then look no further the workflow coordinator position may be the perfect choice for you!

Work you’ll do

As a Workflow Coordinator, you will be a critical part of a service team designed to support Deloitte’s internal professionals with requests ranging from administrative to hospitality and meeting support. You will manage, execute, or delegate these requests, so it’s important that you have strong communication, critical thinking, and teamwork skills. The overall goal of the Workflow Coordinator is to ensure customer satisfaction by understanding our internal services and leveraging team members to support those needs with accuracy and expediency.

As a Workflow Coordinator at Deloitte, your responsibilities will include:

Serving as primary customer support assisting or facilitating requests which may include workspace/meeting space reservations, meeting troubleshooting/prep questions, facility/housekeeping issues, administrative services (e.g. printing, word processing), and other office services/daily in-office support needsManaging and controlling the team mailbox/hotline/walk-up - Assessing requests, providing triage, securing all necessary details, negotiating deadlines, and partnering with team members and vendors throughout the life-cycle of the request to ensure its successful executionAdding value through skills such as critical thinking and anticipating needs with the purpose to enhance the overall customer experienceEnsuring an excellent working knowledge of service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, and building and Deloitte protocols and proceduresManaging and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement with the purpose of delivering a “best in class” experience

The team

At Deloitte, the internal operations team (known as the “One Team”) provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Required:

Minimum of 3 years of related office support experience in a corporate service-oriented environmentHigh School DiplomaMust be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

The ideal candidate will possess:

Advanced experience in Microsoft Office applicationsHospitality/corporate background with a focus on project coordinationExcellent communication skillsConfident, professional presence, and positive demeanorStrong technical skills, including proficiency in Microsoft OfficeStrong written and verbal communication/interpersonal skillsExcellent critical thinking, decision-making, and conflict-resolution skillsEffective problem-solving and negotiation skillsWillingness to be cross trained in other office support service areas for backup support and assume additional responsibilities/projects when necessary and appropriate.Ability to work occasional overtime.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html 

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