The Operational Controls Program (OCP) is a newly created team under the Global Risk & Security division.  The Operational Controls Program (OCP) is a multi-year effort that will identify process risks and controls for high and critical processes, plus recommendations to strengthen management of processes and enhance the internal control infrastructure to drive a more effective overall operating environment throughout Vanguard.  OCP has two primary objectives for implementation: 1) Deployment of process-specific control assessments and remediation support for the business for any gaps or issues noted and 2) Sustainability of a universally adopted controls framework inclusive of training, governance, oversight, and reporting, to be managed through a centralized program team.  OCP aims to strengthen the overall control environment at Vanguard, foster risk awareness and accountability for internal controls across business lines and enable a proactive, comprehensive perspective on control health.

There are 2 positions available: the Senior Methodology Advisor and the Senior Assessment & Remediation Lead.

Responsibilities:

Manages major workstreams of a broader program. Ensures that the scope of the program aligns with business priorities and that business value is properly measured for prioritization.

Develops and maintains broad knowledge and awareness of Financial Services industry forces, competition, and trends to act as a trusted advisor throughout the project lifecycle. Monitors financial, legal, and other regulatory environments to ensure projects are aligned with the overall company strategy and market conditions.

Communicates with stakeholders, leaders, team members, management, and department partners to ensure that requirements and priorities are understood. Monitors project progress and results and submits regular status reports to management and internal and external stakeholders. Ensures the development and execution of business change management and communication plans.

Builds and maintains relationships across program stakeholders and proactively fosters effective communication between internal and external parties. Drives key decisions to ensure alignment with overarching goals across stakeholders.

Ensures all steps are taken to mitigate risk and maintains control, compliance, audit, and legal requirements. Maintains an appropriate level of technical and business knowledge to support program implementation.

Participates in special projects and performs other duties as assigned.

Qualifications:

Minimum of eight years related business experience. Risk and controls experience preferred. Minimum of four years project management experience.

Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Experience with controls, audit, or risk (i.e., risk and/or controls assessment, controls design, controls testing, internal audits, operational audits, advisory/consulting/compliance) required.

Experience within the financial services industry preferred.

Experience testing, designing, or evaluating process workflows and controls preferred.

Strong analytical, problem identification, and problem-solving skills

Excellent communication skills with the ability to interact with all levels of business personnel

Ability to influence stakeholders across a range of levels and divisions

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.