BID/JOB ANNOUNCEMENT

SENIOR OPERATIONS ANALYST

DEPARTMENT OF HOUSING

Commissioner’s Office

Implementation Evaluation Division

Number of Positions: 1

(additional vacancies possible pending budget approval)

Starting Salary: $79,260.00

Applications for this position will be accepted until 11:59pm CST on 02/20/2025

Department of Housing website

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

The Department of Housing’s (DOH) mission is to expand housing access and choice and to ensure every Chicagoan has access to quality homes that are affordable, safe, and healthy. The Department pursues this mission in many ways, including investing in affordable housing developments, supporting low-income homeowners, and reinvesting in disinvested communities.

DOH recently established a new team, Implementation Evaluation, to take on three critical tasks: (1) piloting and managing new programs and special projects, (2) facilitating department-wide process improvement, and (3) fostering a culture of data-driven, outcomes-based program design. The IE division seeks a Senior Operations Analyst to support the team’s work, primarily under Tasks 2 and 3.

Dependent on the selected candidate’s experience, skills, and interests, the Senior Operations Analyst may participate in process improvement; program evaluation; and data governance, collection, management, and analysis. This work is inherently interdisciplinary and cross-silo: excellent candidates will have strong analytical, communications, and change management skills, and will be able to build trust and relationships across DOH and City bureaucracy.

ESSENTIAL DUTIES

· Meets with managers and program staff to identify specific challenges and define the objectives and scope of the study

· Develops detailed flow charts, process maps, and models to assess current work methods and processes

· Interviews staff and reviews procedural manuals to identify, evaluate, and define opportunities for improved efficiency, cost-savings, and process improvements

· Evaluates existing and drafts possible operational systems

· Develops and maintains data collection tools, tracking spreadsheets, and/or databases in order to collect and report on information gathered

· Works with staff to develop proposals to change or improve process flows; support the development of rigorous procedural manuals

· Constructs mathematical models and/or uses computer applications to evaluate data

· Drafts reports and memos documenting study results and recommends changes to improve operations for a variety of audiences

· Reviews and/or drafts new or revised processes, procedures, and work standards

· Serves as a liaison to department divisions and external stakeholders on the implementation of new processes and procedures

· Develops performance measurements for new or modified programs and procedures

· Monitors changes to ensure their effectiveness and recommends modifications as necessary

· Maintains a working knowledge of housing policy needs and data analytics/program analysis trends

· Works with managers and consultants in program implementation

Additional duties may be required for this position

Location: City Hall, 10th Floor

Days: Monday – Friday

Hours: 8:30am – 4:30pm

THIS POSITION IS IN THE CAREER SERVICE