At DaVita, we find that our best leaders are those who create an inspiring vision for the future, think critically and drive impact to achieve success. They have always enjoyed tackling complex problems and believe that the best way to solve them is through building structure around them and then providing a solution. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.
The ideal Senior Operations Manager will serve as the liaison between the physician practice and various high level internal and external stakeholders to help nephrologists achieve value-based targets and objectives. The Physician Engagement Senior Operations Manager will serve as the key point of contact to streamline communication with physician practices and facilitate the achievement of program goals including the improvement of clinical outcomes. This role will collaborate with cross functional teams including business development, clinical operations, and business leaders across DaVita.
The Senior Operations Manager will work on high priority initiatives by collaborating with senior leaders of DaVita Healthcare Partners. Topics will likely include:
Operationalizing growth strategies across Integrated Kidney Care and Healthcare Partners.
Partner and manage successful relationships with Nephrologists to build trust and physician satisfaction. Serve as a trusted advisor and main point of contact for physician practice.
Provides streamlined nephrologist engagement across DaVita IKC and other GIKC value-based care programs.
Implement meaningful process changes by assisting in physician practice assessment as it pertains to the CKCC program, leading the implementation of efficient and effective processes, and identifying support resources that result in optimal clinical/patient outcomes. Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs.
Integrated care business model development
Facilitates behavior change through practice QI team by Implementing ongoing meeting schedule for physician champion and practice QI team, involving other practice physicians, and practice staff as appropriate.
Provides coaching, feedback, and assistance to practice for change leadership and management.
Uses proven techniques of practice facilitation to influence and promote high-value healthcare.
Identifies practice educational needs and matches them with available DaVita resources.
Reviews and synthesizes data reports provided by NCA or DaVita analyst. Checks for data accuracy, provides recommendations to improve practice experience, and understands critical focus areas.
Collaborates with DaVita and IKC clinical leadership on key findings.
Other duties as assigned
Education and Qualifications:
Bachelor’s Degree- Required
MBA- Preferred
Proven track record of building successful physician relationships- Required
Experience in healthcare consulting preferred
At least five years of experience in a clinical or clinical support role- Required
5+ years of relevant experience as a project or program leader within healthcare
Experience in value-based payer programs, risk, and successful tactics to improve quality and generate savings
A proven ability to gain trust and work effectively with physicians
Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
Prior experience in healthcare services and/or working with payers, value-based care models, and/or integrated healthcare models
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
Salary/ Wage Range
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.