Our Opportunity:  

Chewy is currently recruiting for a Senior Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other Fulfillment Center teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.   

What you'll do:   

Build strong teams while improving procedures, metrics and processes  Lead and supervise a team of Operation Managers and Area Managers  Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy  Develop and maintain a safe work environment  Responsible for achieving all operational goals  Drive strategic planning and forecasting  Leverage the Operations Managers and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area  Mentor, train and develop Operation Managers for career progression and learning  Ability to develop and share best practices across the shifts and network  Create a positive team dynamic that encourages all employees in the Fulfillment C to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience  Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center  Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness  

What You'll Need:  

Bachelor’s degree or equivalent  At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment or a similar role  Experience with building or improving inventory management, order management, and warehouse management systems and processes  Excitement for working in a start-up environment with high level of ambiguity and change  Strong project management and continuous improvement skills  Metrics driven mindset  Customer service obsession, with willingness to do whatever it takes to satisfy customer needs  Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership  Proven ability to quickly adapt and drive the right results using data  Highest levels of integrity and ethics  Must be flexible to work weekends and/or night shift  Position may require travel  

Physical job requirements:   

Walk up to 2 miles per shift   Rarely life greater than 70 pounds using a team lift   Stand, push, pull, carry, squat, and kneel   Climb up and down stairs (where applicable)    

 

 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

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