About the Role

As Senior Operations Manager, you will manage and coordinate merchandise processing throughout the Distribution Network. You will drive process improvement through your demonstrated leadership ability to engage and motivate others to meet business objectives.

What You’ll Do

Identify and implement strategic initiatives across the Distribution/E-Fulfillment network

Manage the workflow of several departments in conjunction with Operations Managers and individual department supervisors to meet planned units per hour, cost per unit, level of service and accuracy standards 

Ensure department goals are aligned with organizational strategy 

Develop and administer short and long-term operating budgets in conjunction with other distribution and corporate division staff 

Effectively manage staffing to meet UPH and CPU goals

Provide strategy for workflow by preparing and analyzing unit plans and reports

Provide leadership by exhibiting influence and expertise, driving results

Support an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications

Identify, assess and review succession plans

Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans

Create and maintain a work environment committed to excellent customer service

Manage direct reports, systems and projects to achieve unit goals per Kohl's policies and practices

Work with other departments and divisions to resolve problems and ensure efficient service 

Maintain safety, housekeeping and maintenance standards 

Additional tasks may be assigned

What Skills You Have

REQUIRED

Bachelor's or advanced degree

Multiple years of related experience, including direct supervision experience in distribution, production/operations management, warehouse management, or related field

Strong interpersonal skills

Working knowledge of automated distribution/warehouse management systems, Windows and Microsoft Office

Flexibility in hours to support multi-shift operation