Job Title: Senior Operations Manager, Peace Region
Location: Fort St. John, BC

About GFL:
GFL Environmental is a leading North American provider of diversified environmental solutions, committed to fostering a safe, productive, and sustainable work environment. As part of our team, you will join a dynamic organization focused on innovation, excellence, and driving positive waste solutions and outcomes for todays and future generations. 

What We Offer:

Competitive salary and benefits package.Opportunities for professional growth and development.A positive and inclusive work environment focused on sustainability.The chance to be a key player in a growing organization making a difference in the environment.

Position Overview:
We are seeking an experienced and driven Senior Operations Manager to oversee our Fort St. John operations. This leadership role is responsible for managing day-to-day operations across multiple service lines, collections (primary), landfills and transfer stations, and infrastructure. The Senior Operations Manager will play a key role in driving operational efficiency, ensuring safety standards, and contributing to the financial and strategic success of the region.

Key Responsibilities:

Operational Leadership:
Oversee daily operations to ensure efficient, cost-effective service delivery while meeting GFL’s standards for quality, safety, and environmental compliance.Team Management:
Lead, mentor, and develop a team of operations staff, including drivers, supervisors, and administrative support. Foster a collaborative, high-performance work environment that aligns with GFL’s core values.Financial Performance:
Drive operational budgets, including revenue, cost controls, and profitability targets. Monitor financial performance and implement strategies for continuous improvement in cost management and operational efficiencies.Safety & Compliance:
Champion GFL’s commitment to safety by ensuring compliance with regulatory requirements and company policies. Lead safety programs, training, and initiatives to maintain a safe work environment.Customer Relations:
Build and maintain strong relationships with key customers, ensuring satisfaction with GFL services. Address customer inquiries, service issues, and feedback promptly and effectively.Strategic Growth:
Collaborate with regional leadership to identify growth opportunities, optimize routes, and expand service offerings. Participate in regional strategic planning and contribute to achieving long-term goals.Continuous Improvement:
Identify and implement process improvements to enhance operational efficiency. Work closely with cross-functional teams to streamline operations and incorporate best practices.

Qualifications:

Bachelor’s degree in business, operations management, environmental sciences, or a related field (or equivalent experience).7+ years of experience in operations management, preferably in the environmental services, waste management, or related industries.Strong leadership and team management skills with experience in mentoring and developing teams.Proven track record of financial management, including budgeting, forecasting, and cost control.Exceptional problem-solving and decision-making abilities with a focus on operational excellence.Strong understanding of safety regulations, compliance, and environmental policies.Excellent communication and interpersonal skills, with a customer-focused approach.

Knowledge, Skills, and Abilities (KSA) Position Specifics:

Operational Expertise:
Extensive knowledge of operations management in the waste management, environmental services, or logistics industries, with a strong understanding of service delivery, route optimization, and resource allocation.Financial Acumen:
Demonstrated ability to manage operational budgets, perform cost analysis, and meet financial targets. Strong skills in forecasting, cost control, and strategic financial planning.Leadership & Team Development:
Proven ability to lead diverse teams, manage performance, and foster an environment of accountability, collaboration, and continuous improvement. Ability to mentor and develop future leaders within the organization.Safety and Compliance Knowledge:
In-depth understanding of safety regulations, compliance standards, and environmental laws specific to the industry. Ability to implement and promote safety initiatives and ensure all operational activities meet regulatory standards.Problem-Solving & Decision-Making:
Strong analytical skills to identify issues, evaluate solutions, and implement effective strategies to resolve operational challenges. Ability to make sound decisions quickly in a fast-paced environment.Customer Service Orientation:
Excellent relationship-building skills with a customer-focused approach. Ability to manage client relationships, address service concerns, and maintain a high level of customer satisfaction.Communication Skills:
Outstanding verbal and written communication abilities, capable of conveying complex ideas clearly to internal teams and external stakeholders. Ability to present operational reports and insights to senior leadership.Project Management Skills:
Strong organizational skills with the ability to manage multiple projects, prioritize tasks, and ensure timely completion of operational objectives.Change Management:
Ability to lead and manage change in a dynamic environment. Experience in implementing process improvements and driving operational efficiency through change initiatives.Technical Proficiency:
Proficiency in operational software and tools, such as route management systems, fleet tracking software, and financial reporting systems. Experience with ERP systems and data analysis tools is a plus.

This position will involve moderate travel, leading Solid Waste Business Units in Fort St. John, Dawson and Chetwynd and will report into the General Manager of Northern Alberta & British Columbia. 

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com