Senior Operations Manager **Date:** Oct 10, 2024 **Location:** Chelmsford, MA, US **Company:** Teleflex **Expected Travel** : Up to 10% **Requisition ID** :10864 **About Teleflex Incorporated** As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose. At Teleflex, we are empowering the future of healthcare. For more information, please visit **teleflex.com** . **Global Operations -** Global Operations is a complex and diverse organization within the company which is responsible for product fulfilment to all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived by our customers. Our employees are dedicated to the Global Operations Enterprise Excellence journey. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives. **Position Summary** Teleflex Global Operations is an end-to-end organization spanning all product fulfilment processes from procurement of raw materials through delivery of the finished product to our final customers. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived by our customers. We focus on attracting, developing, and retaining the best people at all levels of our organization to deliver our commitments to our customers. The Sr. Operations Manager will lead, develop, and resource the designated Value Stream teams. They will join the site leadership team to ensure that the company delivers on time safe and quality innovative products to customers and develop the value stream teams to consistently perform to the operating plan while delivering results in all key performance indicators including Employees, Customers, Environment and Stakeholders. The individual will actively champion the transformation of the Value Streams as guided by Teleflex’s Site Operating Playbook and principles for Enterprise Excellence. The incumbent will engage directly with all levels and teams across the organization (operations, support functions, and partners) to ensure everyone, every day is engaged in the pursuit of excellence. They will provide hands-on support to transform the business by developing and implementing systems that continuously improve the flow of value and challenge people to think and fix problems every day. **Principal Responsibilities** • Team - Proactively manage performance and team dynamics to ensure that a fair, professional, and high-performance environment, aligned with company values is maintained. Commit to self-development, develop individual and organizational capabilities to build bench strength while delivering results now and into the future. • Culture and Values – Exemplifies Teleflex values and ensures a fair, open, and productive climate that is engaging, ethical and legally compliant. • Coach, mentor, and develop leaders throughout the Value Stream Organization and actively champion the adoption of the lean leadership behaviors to sustain an environment where every individual and team is respected, challenged, and continuously developed. • Quality - Demonstrate leadership initiative and critical thinking to analyze challenges, develop solutions and institutionalize SOP compliance and practices to deliver the highest quality products and results. • Provide Leadership Investigation on product complaints to determine cause and initiate corrective action as appropriate. • Service - Demonstrates leadership, business acumen and strong execution to ensure effective management of the AOP while delivering cost effective performance and continuous improvement. • Value - Demonstrates initiative and critical thinking to analyze cost issues, develop solutions and lead the team to deliver improving results. • Lead the implementation and execution of the integrated lean management system that aligns shop floor management and people development activities to achieve the company objectives and support the succession pipeline. • Lead site strategic projects as defined through the Site Transformation roadmap • Develop continuous Improvement culture that drives improved quality, lower costs, and overall efficiency consistent with Employee, Customer, Environmental and Stakeholder goals. Inspire and motivate people and teams to continuously challenge and improve the current state. • • Direct those activities that provide assurance that safety, health, and environment rules and regulations are met or exceeded. • Ensure compliance with applicable laws and regulations Issued by FDA, OSHA, EPA, and federal, state, and local regulations. • Adhere to and ensure compliance with all company policies, rules, procedures, and housekeeping / GMP/ FDA standards. KEY RELATIONSHIPS / INTERFACES • Site and Regional teams • Internal customers. **Education / Experience Requirements** • Bachelor’s degree in Operations Management, Business, Engineering or Science. • Minimum of 10 years overall business experience and 5+ years leadership and operations management experience. **Specialized Skills / Other Requirements** • Proven record in leading significant transformational improvements and delivering breakthrough results while leading operations teams. • Extensive understanding and application of Lean principles and methods. • Proficiency with computer business applications Microsoft Office Suite (Word, Excel, and PowerPoint), and advanced applications (Visio, MS Project, CAD, Minitab, etc.) • Excellent communication and presentation skills. LEADERSHIP COMPENTENCIES: • Lead: Has a sense of purpose & inspires others. Has a desire & ability to “step up”. Takes accountability. Patient under pressure but resolute in getting things done quickly and effectively. Strong relationship development, conflict resolution, and team building instincts. Makes the customer central to all thinking. • Engage: Outstanding presence and communication skills, able to inspire trust and quickly build credibility. Must have strong collaboration and influence skills. Articulates a complex change in a way that is easily understood by others. • Improve: Creates value for the customer. Proven ability in Systems Thinking, Plan-Do-Check-Act, and Problem Solving. Demonstrates Continuous Improvement via results. Creates a culture of inclusion & involvement. Superior change management skills including the understanding of both individual change and organizational change. Excellent intellect, strategic and tactical thinking ability, complemented by a "hands-on" operational and business planning orientation. • Develop: Develops other leaders. Builds high performance people and teams. Invest in personal growth. Develops Organization capability. Excellent listening and analytical skills, facilitation skills, organized, and able to lead people and help them through the challenges of change within a complex environment. \#LI-EB1 **Working Conditions / Physical Demands** TRAVEL REQUIRED: up to 5% (Domestic/International) WORKING ENVIRONMENT: ☒ Office/Professional ☒ Plant/Manufacturing ☐ Remote/Field ☐ Laboratory _At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front._ _Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com._ _Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries._ _© 2024 Teleflex Incorporated. All rights reserved._