**Job Description** The Senior Operations Manager is responsible for building and optimizing strong practice operations and leadership across assigned Mount Sinai Health System departments. In collaboration with department operations teams, this individual is focused on the success of our health center operations through exemplary people leadership, structured problem-solving, and data-driven process improvement. The Senior Operations Manager is a highly visible role with significant opportunities to lead change and engage with senior leadership across the Mount Sinai Health System. **Qualifications** + Bachelors degree required (Masters preferred) + 3-5 years (higher preferred) in medical office administration or other healthcare leadership role is required **Responsibilities** **Manage Department or Workcenter Operations** 1. Oversee operation, budgeting, and administrative activities to drive high value performance. 2. Ensure the delivery of a human-centric experience across health centers. 3. Support direct reports in maintaining efficient and effective operations. 4. Monitor operational performance using key customer, patient, and operational performance indicators. 5. Identify and address operational issues. Work with team members to resolve issues quickly and thoughtfully. Ensure that learnings from issue resolution are captured to drive quality improvement. 6. Develop a learning community among local practice leaders to ensure best practices and resources are effectively shared. **Lead Performance Improvement Efforts** 1. Actively seek and identify ways to provide an improved customer and patient experience. 2. Lead and mentor process improvement activities that increase the overall effectiveness of health center operations and drive patient satisfaction. 3. Build relationships with internal and external experts, vendors, and customer partners; incorporate insights gained into process development efforts. 4. Leverage Lean/Six Sigma methodologies to assist departments in assessing and iteratively improving practice workflows and management tools. 5. Develop and communicate reports to track performance. 6. Coach practice leaders and health center teams to adopt a continuous quality improvement mentality. **Build and Sustain High-Performing Teams** 1. Support health center staff recruiting through inclusive interviewing processes and behavioral-based interviewing techniques. 2. Cultivate a service culture across worksite health centers. 3. Sustain high levels of employee engagement and satisfaction. Implement employee recognition, development, and other retention initiatives. 4. Establish standards that promote the highest level of compassion and professionalism; hold all worksite leaders accountable to these standards through consistent feedback and coaching. 5. Create scalable communication processes for information-sharing across worksite teams and to Commercialization Team leadership. **Other Responsibilities** 1. Maintain an expert understanding of our employer customers and patients, as well as the services offered by our worksite health centers, system and other partners. 2. Participate in communicating and marketing the practice model to new patients and other stakeholders, including employer customers, potential patients, and third-party vendors. 3. Abide by the health centers service framework and contractual requirements. 4. Other relevant duties as assigned. **About Us** **Strength Through Diversity** The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by: + Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential. + Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination. + Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history! **“About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.” **EOE Minorities/Women/Disabled/Veterans** **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $103000 - $157492 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.