Your Impact
The Senior Operations Manager (SOM) is primarily responsible for overseeing all of Operations, or the flow of product through the building. This includes supervising a team of Operations Supervisors responsible for monitoring the safe, efficient and effective movement of inventory through the facility. This role analyzes and forecasts production volume and reevaluates resources throughout the day as workflow conditions change to meet store demand. The SOM leads the team to achieve or exceed key performance indicator targets despite these fluctuating demands. The SOM resolves more complex operational issues escalated from his/her team and is responsible for communicating business objectives and daily workload plans to team and senior leadership
What You Will Do
Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary; addresses safety issues or trends escalated from Operations SupervisorsCompletes safety observations and builds a culture of safety in the work environment by driving the message through his/her Operations SupervisorsPartners with corporate and the support functions to determine the daily workload (production volume) for the day; ensures that inventory movements in the facility are being monitored appropriately and frequently throughout the dayEvaluates staffing needs to meet daily demand; works with the Operations Supervisors to move personnel to meet the daily priorities and inventory flow; monitors regularly and makes adjustments as neededCommunicates effectively with Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events and demand for the dayReports on key performance metrics to upper management and CorporateSets Operations Supervisors up for success; to achieve or exceed key performance indicators, safety, performance and budget targetsCollaborates with the other operational shifts to ensure consistent processes and expectationsCollaborates cross-functionally with Support Managers and Operational counterparts to ensure their operational shift has proper communication, short and long-term staffing plans, and is meeting the customer’s needsIdentifies and takes action on needs for efficient operations, safety issues, and bottlenecksReports on key performance and financial figures to upper management and CorporateResponsible for the Key Operations Performance metrics of the shiftIdentifies and assists in implementing process improvements or new processes launched from CorporateAssists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodationsAttracts and hires talented individuals for the team (including Operations Supervisors, seasonal and full time Team Members)Sets goals and communicates clear expectations for associates and provides timely and constructive feedbackMonitors and manages associate performance, holding them accountable to expected behaviors and performance levelsProvides resources and support to associates as neededAssists Operations Supervisors with any issues that may arise that need the resolution of managementCommunicates effectively with associates regarding business objectives or current issuesProvides associates with meaningful developmental opportunities and prepares them for upward promotion if interestedSponsors and leads associates through changeThis position manages/supervises people
Minimum Qualifications
Bachelor's Degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field and 3-5 Years 3 Years Experience in distribution center operations or related area (or 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met)Leadership experience with direct report responsibility, including leading salary level direct reportsExperience mentoring and coaching othersExperience leading a team through changeExperience managing resources, time and budgetsExperience using troubleshooting processes to resolve problemsExperience taking a lead role in a Corporate-led initiative or leadership experience in another Lowe’s supply chain network facilityExperience leading others through change
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.