Job Description

Senior Operations Manager

The Senior Operations Manager is an experienced leader with 5-7 years of experience leading and developing leaders in support of the business strategy, focusing on day-to-day operational efficiency, cost reduction, key programs, and the general management of processes, policies, and procedures. This critical role will enable succession planning across the network and requires a combination of focus and flexibility.

A day in the life…

Support the business strategy by driving safety, quality, and performance improvements while enhancing efficiency and scalability.Lead, mentor, and develop a team of approximately 7 managers and their supporting teams across multiple shifts and departments through strong emotional intelligence.Recruit, select, onboard, and train the right leaders.Demonstrate good judgment when making decisions and own the impact of decisions made.Promote equity across the network and within the organization.Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.Drive KPI metrics as well as 4DX and facility performance scorecards.Partner with on-site and virtual operational support teams and partners to test, pilot, and implement solutions for the building.

You own this if you have…

5+ years of experience in a managerial role, preferably in a warehouse or similar environment.Well-developed and proven time management skills and the ability to prioritize.Demonstrated capabilities in developing leaders and growing leadership competencies in their direct reports.Strong knowledge of warehousing Key Performance Indicators (KPIs).Demonstrated excellence in managing projects, programs, and initiatives within a building.Ability to analyze data and determine actions based on improvement opportunities.Excellent verbal and written communication skills.Experience in managing diverse teams and fostering an inclusive work environment is highly valued.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

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