At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. **About this role:** Wells Fargo is seeking a **Senior Operations Processor** for the **Cash Application Team in the Shared Services - Cash Management Operations Group** as part of the Commercial Lending Operations division. Learn more about the career areas and business divisions at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) . This position is responsible for receiving customer payments to post in the system of record and collaborate with Account Managers to ensure payments are applied correctly. You will also be responsible for working in a daily cash queue while ensuring daily Service Level Agreements (SLA) are being met, while following established Standard Operating Procedures and document procedures. You will also take some inbound and outbound calls from customers for follow up and transfer to appropriate departments. **In this role, you will:** + Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance + Use technical expertise in the designated area and resolve escalated issues + Provide feedback and present ideas for improving or implementing processes and customer support + Perform complex operational and customer support initiatives within Operations functional area + Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures + Apply technical knowledge and expertise to perform work and action requests + Provide subject matter expertise and interpretation of procedures to staff + Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals + Interact with internal customers + Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements **Required Qualifications:** + 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education ​ **Desired Qualifications:** + 1 - 2 years' experience in banking industry – Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization + Knowledge and understanding of audit, regulatory compliance, or risk management + Accounting or finance experience + Good analytical skills with high attention to detail and accuracy + Ability to pivot quickly as urgency of work dictates + Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment + Excellent verbal, written, and interpersonal communication skills + Intermediate Microsoft Excel skills + Ability to quickly learn business operations and processes + Ability to work effectively, as well as independently, in a team environment + Ability to recognize and escalate issues to management for any process breaches **Job Expectations:** + This position currently offers a hybrid work schedule, In office on Friday is required + Ability to work additional hours as needed **Location:** + 5595 Trillium Blvd, Hoffman Estates, Illinois 60192 **Other Information:** + Position location listed above. + Relocation assistance is not available for this position. + This position is not eligible for Visa Sponsorship **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $20.29 - $30.48 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 29 Oct 2024 ***** **_Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-404782