As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

•    Available to work in 24X7 shift operations when needed
•    Strong Performance tuning skills – Query level tuning / DB tuning / Memory level tuning.
•    Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc.
•    Strong DBA skills and relevant working experience with Oracle Database 11g,12c & 19C.
•    Experience implementing high availability features of Oracle Database.
•    Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
•    Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage.
•    Sharp technical troubleshooting skills.
•    Good understanding of support processes.
•    Ability to manage escalated technical situations & develop action plans.
•    Ability to spot proactive services that benefit of customer.
•    Ability to facilitate issues with Development and Support.
•    Golden Gate configuration, admin , troubleshoot and performance tuning

Knowledge/understanding of Indian Banking environment and applications.

Career Level - IC3