About the Role

Swift is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,000 banking organizations, securities institutions and corporate customers in over 200 countries and territories. We enables our users to exchange automated, standardized financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. We also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest. Our headquarter is based in Belgium and currently have 24 offices worldwide.
 
As part of the Order-to-Cash (OTC) stream within Finance Operations, we are actively working towards creating efficient working space, maintaining synergy across different teams and providing good customer experience. There are 3 teams under OTC: Contracts Management team (Ordering), Billing team (Invoicing) and Accounts Receivable (Payment) in which we are frequently work hand-in-hand.
 
In this context, Contracts Management team is looking for an experience professional to join us in ordering and run all other operational activities together with the team. The team is majorly involved in the areas of customer master data maintenance and contractual info that flows into invoices for global Swift customers. Furthermore, the team is also serving on the areas of Query management, Risk and Control analysis, Business expertise and Reconciliations to maintain high standards of the operations.
 
What do you want to expect:

Being the processing lead and oversee all aspects of daily operational and control activities in the teamAct as a deputy to the Manager, to ensure continuity and smooth operations.Work with Manager to determine values and mission including short and long term goals for the teamLead process optimization & improvement initiatives aimed at enhancing efficiency and effectiveness in daily & monthly activities.Perform and build a holistic reporting capability within the team on productivity, monthly controls and reconciliationsParticipate and provide expertise representing Contracts team in discussions with teams within Finance, Business, Sales, Customer experience, and others when requiredParticipate and provide input during risk and audit annual reviewProactively develop, implement, and review operational policies & procedures to address audit and revenue assurance requirementsActively providing feedbacks and insights on operations in case of gaps and changes to increase efficiencyProvide coaching and mentoring to other team members when required. Promote a positive company culture and encourage top performance while maintaining high morale among the team members

 
What will make you successful?

Minimum 5 years of experience in Ordering operations or OTC stream (preferable in an international setting covering customers worldwide)Experience in at least 2 of these tools SAP/PEGA/Salesforce Lightning/CPQ/Confluence to be used in daily operations (like ordering process, quotation validation, workflow execution and documentation)Experience in preparing excel reporting (require at least intermediate level) or dashboard building will be usefulCapable in writing proper step-by-step process documentation for new and change in productsDemonstrated strong capabilities in analysing scenarios, performing investigations and providing structured responds on situational basisProven experience as a change ambassador in the previous role, deliver quick wins/ improvements and stay curious on new developments/advancement in the companyDemonstrated strong capabilities to manage multiple deadlines and work under tight deadlines or adhoc conditions (as and when required)Strong desire to learn, explore and grow in OTC stream to develop comprehensive E2E understandingStrong interpersonal skills, customer centric attitude, ability to deal with cultural diversityProven team player to accomplish results, coordinate team operations and working cross-functionality Demonstrated aptitude for learning new technologies quickly with limited supervision

              

You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:

Danny Wong - Experienced end-to-end Order-to-Cash manager, APAC

Aisyah Normadi - Talent Acquisition Partner, APAC

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.