Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. 

The opportunity:

We have a fantastic opportunity for a Senior Parts and Service Marketing Consultant.

In this role, you will develop and execute go-to-market strategies and value messaging for Hydraulic Pumps, Motors, Cylinders, and Rods within the Construction Industry. As the expert responsible for global growth strategies, you will drive profitable parts revenue and Percent of Parts Sales (POPS) growth across multiple customer segments. Serving as a senior consultant within the Construction Industries Services Division (CISD), you will be a subject matter expert in hydraulic components, a key enabler for Caterpillar’s Aftermarket parts growth strategy.

What You Will Do:

Develop Hydraulic solutions following New Services Development (NSD) framework & discipline

Mentor team members within the broader Parts & Service organization

Drive POPS growth through development of products and programs

Deliver new products and programs globally or regionally

Gather and provide Voice of Customer (VOC) and Voice of Dealer (VOD) to the engineering, manufacturing, purchasing, pricing and logistics teams

Develop, coordinate, and present training materials to various audiences, including dealers

Work along with senior management in planning major programs and objectives for the division

Execute competitive analysis, manage parts variance, and replicate pilot solutions globally

Segment, target, and position market opportunities to gain market share

Work across various functional business units to achieve parts objectives and work with global partners along with districts, dealers and customers to implement parts marketing activities, align strategies, and drive parts growth.
 

What You Will Have (Skills):

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

Advises others on creating customer focused environments in various scenarios.

Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Resolves complex customer complaints or problems.

Teaches others how to deliver excellent customer service in a variety of settings.

Recovers from a service failure in a way that enhances customer's esteem of the organization.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Explains the requirements, deliverables, costs, and criticalities of the assignment.

Participates in developing consulting opportunities or assignments.

Uses formal and informal means to keep client informed on progress and issues.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Delivers helpful feedback that focuses on behaviours without offending the recipient.

Makes oral presentations and writes reports needed for own work.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Gives examples of decisions and who influenced whom in the decision.

Describes key concepts of influencing.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Examines a specific problem and understands the perspective of each involved stakeholder.

Develops alternative techniques for assessing accuracy and relevance of information.

Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Provides prompt and effective responses to client requests and interactions.

Works with clients to address critical issues and resolve major problems.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Implements the group's go-to-market strategy.

Raises awareness of potential strategic alliances and partnerships.

Makes sound recommendations when faced with complex and contradictory alternatives.

Top Candidates Will Also Have:

A completed bachelor’s degree or at least a minimum of 7 years industry relevant experience.

Lean six sigma black belt and project management certified.

Strong data analytics skills including proficiency in Microsoft Excel and Power BI.

Experience working in the field or with Caterpillar dealers.

Additional Details:

Preferred work location: Melbourne, Australia

This role can also be in other CIOSD Hubs such as Chennai (India) and Johannesburg (South Africa)

Relocation assistance is not provided for this role.

Caterpillar operates in a hybrid work environment, requiring a minimum of 3 days per onsite, in office.

Travel: up to 25%

What we offer:

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Additional information:

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit

https://www.caterpillar.com/en/careers/why-caterpillar.html

Caterpillar takes data privacy seriously and is committed to compliance with The Protection Of Personal Information Act in South Africa. Candidate Cvs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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