Job Summary

Create exceptional patient experiences.  Create relationships with customers.  Join a high-performing team and grow a career!  The Patient Access Advocate is an integral member of Cigna Medical Group’s multi-disciplinary care team who functions under the direction and supervision of a registered nurse and/or licensed physician supporting patient calls and inquiries.  The position provides professional, courteous, and friendly assistance to our customers.  The Patient Contact Advocate will receive support (coaching and guidance) from their Team Leads and Supervisors. 

Core Responsibilities

Schedule appointments accurately.  Meets patient needs by asking questions to determine the best scheduling solution.  If necessary, speaks with clinician to ensure timely access. Verify patient coverage and eligibility, complete appropriate paperwork, schedule appointments, update patient chart, and assist with MyChart portal questions.  Answer telephone in compliance with departmental procedures and quality metrics.  Determine nature of call and routes appropriately and ensures the call is responded to promptly.  Obtain detailed information in messages and documents in the Electronic Health Record. Provide clear and all-inclusive documentation of all outreach attempts and conversations to completion in the appropriate designated area provided through CMG.

Minimum Qualifications

High school degree preferred.Computer skills required, particularly experience working with Microsoft Word and Excel.Ability to convey information to customers in a warm, clear, concise manner.Demonstrates positive customer service behaviors.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.