AssistR has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.

***VOTED one of Orlando's BEST PLACES TO WORK two years in a row***

****WORK FROM HOME AVAILABLE AFTER 120 DAYS****

Job Details:

The purpose of this position is to work with healthcare providers and Patient Account Management team to ensure all patients complete their therapy journey quickly and efficiently. Customer service for the HCP Account as well as the patient is extremely important in the support of the patient during the therapy journey. This position is responsible for all aspects of the patient journey and will leverage available resources to ensure the quick and timely completion of Benefit Investigations, Prior Authorizations, Triage to Pharmacy and accessing appropriate assistance programs sponsored by the client. The Sr. Patient Access Specialist must adhere to program rules while providing high quality service that is both efficient and effective.

Job Responsibilities:

Single point of contact for an assigned territory, providing proactive case management follow-through and facilitating all outreach communications. Single point of contact for patient to facilitating clear communication of next steps, outstanding items, and what to expect Proactively manages territory in an organized manner and works to ensure patients in territory are efficiently and effectively triaged to appropriate pharmacy for medication dispense Effectively reviews and communicates applicable access and affordability related information, facilitating next steps. Clearly communicates statuses of all patient support activities while also handling questions and inquiries from prescribers, patients, and field resources. Collaborates with other program resources to progress patient journey and obtain outcomes for active patients. Accepts inbound calls for assigned territory or roll over of other territories and provides one call resolution support and handles voicemail responses within defined timeline Performs other related duties as assigned by management.

Why AssistRx:

Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!