Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** The **Senior Patient Care Coordinator/Surgery Scheduler** is responsible for the completion of set processes and protocols for the Orthopedic Department. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. **Schedule:** Monday – Friday, 8am-5pm PST **Location(s) for Training:** 904 7th Ave. Seattle, WA (Madison Building) and 3927 Rucker Ave. Everett, WA (Gunderson Building) **Role Type:** Onsite for training. Following training, opportunity to work remotely with a couple of days required onsite per month. **Primary Responsibilities:** + First point of contact for our patients for scheduling orthopedic surgery. Sets the tone for a positive experience. + Exhibits empathy, courtesy, competence, efficiency and care + Schedules all pre- and post-operative appointments. Schedules procedures and surgeries in a hospital setting following standard guidelines. + Uses multiple computer and phone scheduling systems to fulfill patient needs and schedule at various hospitals + Verifies patient information, while documenting in their Electronic Health Record (EPIC) + Advises patients of their responsibilities regarding insurance and referral information + Responds to patient MyChart messages and voicemails regarding surgery scheduling within 1 business day **What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:** + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays + Medical Plan options along with participation in a Health Spending Account or a Health Saving account + Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage + 401(k) Savings Plan, Employee Stock Purchase Plan + Education Reimbursement + Employee Discounts + Employee Assistance Program + Employee Referral Bonus Program + Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) + More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + High School Diploma/GED (or higher) + 1+ years of customer service experience + 1+ years of experience in a healthcare setting + 6+ months of EMR experience **Preferred Qualifications:** + EPIC experience + Knowledge/understanding of CPT/ICD-10 coding + Excellent communication skills and phone etiquette + Previous experience in a surgery practice *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. **Washington Residents Only:** The hourly range for Washington residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ \#RPO #Yellow