Title: Senior Patient Coordinator Location: West Side Org Unit: West Side 2315 Support Work Days: Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary Range: $25.34 - $31.04 *As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices **Position Summary** Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice. **Job Responsibilities** + Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments + Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in. + Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient. + Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations. + Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation. + Manages patient chart process to ensure that information is inputted and scanned properly. + Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities. + Identifies areas of improvement for the front desk, schedule utilization and office flow. + May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests. + May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas. + May assist in maintaining waiting areas in a neat and tidy condition. + May be responsible for chaperone duties during patient exams as needed. **Education** + High School Diploma **Experience** Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background **Knowledge, Skills and Abilities** + Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care). + Knowledge of CPT, ICD-9, and ICD-10 coding. + Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance. **Licenses and Certifications** **Working Conditions/Physical Demands** Standard office work Weill Cornell Medicine is an equal opportunity employer. For more information, click here (https://careers.weill.cornell.edu/about-weill-cornell/wcm-eeo-statement) .