Senior Patient Service Representative Company: Bon Secours Charity Medical Group City/State: Suffern, NY Category: Clerical/Administrative Support Department: Suffern Primary Care Union: NO Position: Full Time Hours: 80 Shift: Days Req #: 8273 Posted Date: Aug 21, 2024 Hiring Range: $18.57 - $23.34 Apply Now External Applicant link Internal Applicant link Job Details: Summary: The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services. Responsibilities: + Assists patients in the checking in/checking out process and completing necessary paperwork. + Educates patients in post care instructions and their healthcare coverage responsibilities. + Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed. + Scans lab reports, consultations, office notes, and messages for placement in appropriate charts. + Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately. + Forwards records to Bon Secours Charity Health or other parties as directed. + Assists physician in obtaining patient results and scheduling office appointments when needed. + Maintains inventory of medical supplies, immunizations, and equipment to request supplies in a timely manner. + Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer. + Logs all samples received with expiration dates, manufacturers, and lot numbers. + Records all distributed samples by patient name, date, and number of samples given. + Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded. + Records all injections and immunizations in medication log as well as patient chart. + Performs all functions as necessary for the successful implementation of the NYS immunization transmissions. + Handles all questions regarding the office and procedures. + Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager. + Oversees the daily schedule for the physician. + Understands and helps assure compliance with HIPAA. + Performs other duties as assigned. Qualifications/Requirements: Experience: Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred. Education: High School Diploma or equivalent required. Licenses / Certifications. MA or Order entry certificate preferred. Other: N/A Special Requirements: N/A About Us: Bon Secours Charity Medical Group Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY. Benefits: We offer a comprehensive compensation and benefits package that includes: + Health Insurance + Dental + Vision + Retirement Savings Plan + Flexible Savings Account + Paid Time Off + Holidays + Tuition Reimbursement Apply Now External Applicant link Internal Applicant link Talent Community Search Jobs Hiring Events (https://wmchealthjobs.org/job-events-list/)