Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Operational people service delivery to all Arcadians, providing local expertise, advice, proactive solutions, and quality support through appropriate people frameworks, policies, and procedures.

Reports directly to the People Services Manager or Director. 

Role accountabilities:

Act as a trusted advisor & member of the People Services Team 

As a member of the Local People Service team, you will establish trusted relationships with employees & line managers and provide front-line advisory support on people initiatives, programs, or challenges. You will also collaborate with the business partner community and broader people services teams to support the total employee experience within a geographic area. 
The role will be responsible for managing a team of 2 People Services Advisors and working closely with the People Services Director to support an inclusive high-performing organization, in line with the strategic people and culture direction.

In more detail, the Team Lead People Advisory will:

Coach, support and build capability within the People Advisor team to ensure a harmonised and streamlined way of working and a balanced workload. Coordinating People Services operational tasks associated with Global Mobility, Wellbeing, Performance Management, People engagement, etc. Proactively ensure compliance with Arcadis Policy and relevant Employment Legislation. Providing accurate and timely advice to the business.  Lead the development and maintenance of People Policies and processes. Responsible for case allocation and managing requests through the HR Help Desk (HR Case Management/ Service Request System), ensuring that progress is tracked within the Service Request to ensure seamless, well-documented case management and ensuring appropriate resolutions are provided to employees and line managers.  Referring/escalating requests to Business Partners or Global Centres of Excellence, as appropriate.  Proactively drives Your Voice engagement, ensuring focus from Line Managers and supporting action implementation  Facilitation of onboarding and offboarding processes Assisting with the cyclical and operational People needs of the business e.g., recruitment, and promotions, with full responsibility for operational aspects of People Services and supporting People Business Partners in operational aspects of People Services.  Responsible for identifying improvements needed in People processes to drive positive employee experience e.g. Support changes in new system/ways of working initiatives, Support regional-specific initiatives  Liaison with internal service providers and stakeholders e.g., Payroll, Talent Acquisition, and Global People Shared Services to ensure seamless operational delivery to the business 

General 

Responsible for delivering proactive, timely, and high-quality service  The role holder will be expected to work across different Global Business Areas, where required  Work collaboratively within the People Operating model to support the wider business  Play a key role in the local People Services network and take an active role on group-wide People projects as needed  Role Model the Arcadis Way  Act as a visible steward of health and safety and ensure familiarity and compliance with Health and Safety regulations and guidelines. 

Key Shared Accountabilities:

Provide advisory services in support of strategic People programs (e.g. Talent Management, Performance & Reward, and Diversity, Inclusion & Belonging), incorporating our cultural pillars (Sustainability, Inclusion, Accountability, and Human – centricity). Establish trusted relationships with the employees & line managers. Provide front-line advisory on people initiatives and programs with a strategic people or business impact. Collaborate with multi-disciplinary teams to co-create, develop, and support people solutions

Qualifications & Experience:

The candidate should have an academic degree (preferably in human resources) and a minimum of 10 years of progressive (human resources) experience. They should have broad experience and understand the complexity of leading people issues. Further, the candidate should have experience with diverse and complex matrix businesses and familiarity working within a People Shared Services & Centers of Excellence model

Strong employee relations experience gained in high volume, transactional environments with disciplinary, grievance, performance management, and sickness absence management cases.  Evidence of dealing with complex cases and influencing managers in decisions to mitigate risk to the business. Extensive knowledge of Belgian employment legislation and regulation.  Uses information, insights, sound judgment, and knowledge in a structured way to identify options, make recommendations, and make robust, commercial decisions. Acts with integrity, impartiality, and independence, balancing personal, organizational, and legal parameters value.  The ability to handle sensitive issues and to build relationships at all levels in the business with diplomacy.  Demonstrable understanding of how people issues impact the business and how HR can create value for the business.  Ability to adapt to a changing environment.  Ability to translate highly complex employment law information to non-technical audiences. Good working knowledge of English, Dutch, and French Ability to provide both verbal and written information clearly, succinctly, and persuasively, as well as the ability to influence others  Strong organization skills, as well as strong attention to detail, an ability to multitask and see work through to full implementation  Ability to use research methods effectively, including data collection, diagnostic, and analytical skills  Fluent Dutch, French and English language skills are required

 

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

 

 

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