Description

*We are open to supporting 100% remote work anywhere within the US*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Business Analyst. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.  

As a Business Analyst, you will collaborate with product owners, technical architects, and developers to create innovative business systems. This individual is responsible for bridging the gap between development, design, and product management by eliciting, analyzing, documenting, and communicating concise requirements for implementation based on business needs. Operating in an Agile environment, the Business Analyst will utilize analytical and problem-solving skills and leverage his/her experience with Federal Human Resources or Human Resources Systems to deliver optimal solutions. 

Responsibilities: 

Troubleshoot services for the resolution and escalation of complex incidents /requests pertaining to the client’s human resource system.

Investigate, analyze, and resolve data discrepancies between the client’s human resource system and National Finance Center.

Document data discrepancies with resolution and discrepancies that are not resolved with explanation for historical artifacts.

Document defects and enhancements utilizing the client’s human resource system’s templates to process through the appropriate intake procedures.

Maintain artifacts in an agreed designation (e.g., SharePoint site) that is accessible by two different government Departments.

Support demonstration activities as change requests are implemented and participate in the testing cycle.

Support the analysis and provide recommendation to mismatch reports to decrease the baseline threshold.

Review issue reports available within the system investigating the root cause and providing recommendations for resolution.

Provide guidance on personnel processing best practices.

Support new implementation configuration, demos, User Acceptance Testing, and Q&A of system modules (e.g., Separating Employee Clearance).

Utilize agreed upon tool to communicate risks and issues to the scope of activities and escalate as necessary.

Participate in meetings, stand-up, or other meetings that provide guidance/direction on how defects are resolved or the implementation of an enhancements to socialize.

Required Skills: 

4+ years of experience in business analysis with PeopleSoft and Federal financial systems 

US Citizenship is required (required by the federal government for this position). 

Must be able to obtain Public Trust clearance. 

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Preferred Skills:

Bachelor’s degree  

Federal Human Resources and/or Human Resources Systems experience highly preferred 

Agile/Scrum Master Certification preferred 

Working knowledge of a data modeling tool (Visio, Axure, etc.) 

Excellent analytical, problem-solving, and communication skills. 

Ability to multi-task in a fast-paced environment. 

Strong verbal and written communication skills including individual and presentation to small groups.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$76,848.00 - $130,642.00

Nationwide Remote Office (US99)