Job Description :

Job Title - Senior Practice Lead, Business Excellence & Change                                                        About the Function:Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.Role Responsibilities:As Senior Practice Lead (Assistant Vice President), you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the organization and bring efficiencies and effectiveness in processes. This is an individual contributor role and requires you to work in partnership with various customers across the Global Business Services (GBS).This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end-to-end processes.Responsibilities and Desired ProfileResponsible for overall end-to-end process health, customer satisfaction, and improvement projects aimed at improving customer experience and efficiency.Develop process improvement and innovation strategy for business towers,Plan and Implement of projects, innovate process improvement programs for the assigned Business.Works in partnership with operations managers and  capability leaders to study and analyze trends in process improvements, transformation, and intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventionsProvide regular updates on quality initiatives and process improvement projects to key project customers across the organization as required.Take up relevant process mapping/ value stream mapping techniques to identify waste and create lean and agile processesMentor Process Improvement Teams to improve internal quality and customer satisfaction (OSAT/ NPS).Develop measures to improve performance across processes including SLAs.Lead and support process improvement projects at the organization level that have an upstream impactPerform quantitative analysis of key process indicators to find opportunities for process improvement.Qualification & SkillsCertified and Experienced Black BeltSolid understanding of Quality  and Process Improvement Methodologies (Six Sigma, LEAN)15-18 years of professional experience, with 5+ years, of experience working with the senior management teamExperience of working in Global Business Services especially in any of the key finance processes like order to cash, record to report, procure to pay, controllershipRelevant experience in Finance and FP&A domain Strong understanding of the relationship between process, organization, and business objectivesAbility to innovate and enhance procedures and methods to increase productivity & cost-effectivenessExcellent communication and customer management skillsProficiency with MS Office (Excel, PowerPoint)Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, and flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.Rewards & Benefits Statement: (TE)Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicities, ability, age, sexual orientations, social class, educational backgrounds, experiences, approaches, and more.Our ambition is to create the best-performing, most trusted, and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you collect this information when you submit your application.

Worker Type :

Regular

Primary Location:

Gurugram

Additional Locations :

Bangalore Karle Town SEZ

Job Posting Start Date :

2025-01-22