**Overview** Our team members are the heart of what makes us better. At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. A **Senior Practice Outreach Coordinator** will function as a peer leader and is an experienced Practice Outreach Coordinator (POC) who is at the expert level of both workflow knowledge and skill set as a POC.The role will function to onboard and train new Practice Outreach Coordinators, evaluating and ensuring their competency. This role will also serve as an ongoing mentor of the Practice Outreach Coordinator team to optimize workflows and outreach to patients to close gaps in care. The Senior Practice Outreach Coordinator will have a broad scope in mentoring and supporting the Practice Outreach Coordinator team with workflow optimization and new projects as well as supporting new practice acquisitions. Coaches the team on Team Steps for physician practices, motivational interviewing, relationship building and team building. **Responsibilities** A day in the life of a **Senior Practice Outreach Coordinator** at **Hackensack Meridian** **_Health_** includes: + Subject matter expert with Quality Measure Management (HEDIS, MIPS, and ACO). + Support the Practice Outreach Coordinator team with education for new projects and workflows. + Act as mentor for Practice Outreach Coordinators as related to gaps in care workflow optimizations and efficiencies to improve quality. + Holds practice assignments and conducts proactive outreach to patients to support lab/image/referral tracking, gaps in care and other quality measure improvement efforts. + Effective and compassionate communication with patients and their significant others to plan, implement and follow up on gaps in care. + Frequent telephonic interactions with patients and their significant other to close gaps in care. + Coordination with other members of the care team, Providers on the care team and consultants to close gaps in care and update EMR. + Acts as a liaison between patients, primary care practices and population health and Quality teams in the provision of care. + Facilitates partnerships with community partners and resources to assist patients in closing gaps in care. + Uses evidence-based coaching techniques to help patients design realistic health goals, implement positive lifestyle changes and achieve desired plan in support of a healthier lifestyle and disease state. + Works as part of the interdisciplinary team to meet the goals of the Practice, the provider and the patient. Will support the population health and transformation initiatives as assigned. + Provides quality customer service- follows HIPAA rules/regulations. + As a member of the patient care team, documents in the EMR, the patient interactions and care planning activities as directed by the Provider and care team. + Identifies and appropriately escalates patient related issues to the Provider when required. + Utilizes data to better understand tailor interventions to the patient populations. + Attends/presents status updates at meetings. + Supports the Transformation efforts as needed. + Other duties and/or projects as assigned. + Adheres to HMH Organizational competencies and standards of behavior. **Qualifications** **Education, Knowledge, Skills and Abilities Required** : + Minimum of 2+ years of experience as a Practice Outreach Coordinator on the Ambulatory Quality and Patient Safety team. + Associates degree in Healthcare related field, or two years relevant experience with health care or medical practice. + Ability to work on multiple projects concurrently in a fast paced, timeline driven environment. + Strong planning and organizational skills with the ability to work independently, multi-task, and prioritize responsibilities. + Proficiency in Electronic Medical Record required. + Must have reliable transportation as travel is required. May need to travel to any location within the Hackensack Meridian Health network depending on organizational need. + Excellent written and verbal communication skills. + Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms. **Education, Knowledge, Skills and Abilities Preferred** : + Bachelor's Degree is preferred with focus on Health Care administration, principles of management, Population Health, Health Care Education, Community Health, Health Information Management, or Information Technology. **Licenses and Certifications Required** : + Valid Driver's License from a USA state. **Licenses and Certifications Preferred** : + Certified Medical Assistant. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! **Job ID** _2025-160074_ **Department** _Quality - Practice Outreach_ **Site** _HMH Physician Services, Inc._ **Job Location** _US-NJ-Tinton Falls_ **Position Type** _Full Time with Benefits_ **Standard Hours Per Week** _40_ **Shift** _Day_ **Shift Hours** _8:30 a.m. - 5:00 p.m._ **Weekend Work** _No Weekends Required_ **On Call Work** _No On-Call Required_ **Holiday Work** _No Holidays Required_