Purpose of the job

Support the sales teams using your technical knowledge, your technical account management skills, sales ability and a strong customer-first focus. You can take and give direction. You work closely with the sales colleagues to achieve the desired targets

 

Main accountabilities

1. Learn the technical details concerning the BU-related Products.

2. Provide pre-sales technical assistance, product education and demo support as required and help Barco and Partner sales teams with the preparation of tender documents.

3. Offer support to customers on technical related matters and become trusted advisor for all critical accounts and prospective customers.

4. Create, manage and execute on support contracts.

5. W rk with the Barco and Partner sales teams on planning and organizing sales opportunities

6. Manage customer relations by soliciting and logging client feedback.

7. Gather and interprete customer requirements. Determine the best solution in collaboration with the Product management team.

8. Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management.

9. Attend, manage and participate in all required shows, meetings and training sessions.

 

Required competencies

People management:

• Excellent relationship/stakeholder management.

• Able to communicate in English and other languages depending on the region you support.

• Communication & presentation skills

• Autonomy & initiative

 

Result management:

• Technical curiosity and a natural flair for technical application.

• Ability to break down technical concepts into more ‘user friendly’ terminology.

• Knowledge of customer service principles and techniques with the ability to analyze and interpret customer requirements, identify issues and problems, and offer appropriate action plans towards resolution.

• Experience with Salesforce CRM is a plus.

• Familiar with MS Office Suite, particularly Excel and PowerPoin