Job Posting End Date

11-06-2024

Please note the job posting will close on the day before the posting end date.

Job Summary

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures solutions.

Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

Essential Job Functions:

Working independently, responsibilities include the following related to Infrastructure, Network, Applications, Cloud and End-User Products:

Work closely with network team to manage and support both data and transport devices

Provide the installation, deployment and ongoing support of Network Enterprise wide monitoring and troubleshooting solutions with emphasis in Solarwinds and Telenium products  

Align network tools to business user experience to drive stability and proactive issue resolution  

Develop and maintain network monitoring dashboards, custom views, and alerts for internal technology and telecommunication users 

Create and deploy automation from proactive monitoring through issue identification & self healing to prevent customer impact  

Apply network monitoring protocols like SNMP, FarScan, TL1, Syslog to enable network communications 

Bring a curious, innovative mindset to approach including critical thinking to integrate Solarwinds and Telenium products to other AEP tools and processes  

Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities. Adhere to AEP’s approval processes as part of change management, incident management and trouble response scenarios.

Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.     

Prepare technical documentation including procedures, manuals, and reports.                                    

May provide training and mentoring, as well as work direction, to others on the team.

Minimum Requirements:

NOTE: This position will be filled at the experience and salary grade level commensurate with the qualifications and experience of the selected candidate as compared to the minimum requirements stated below.  The selected candidate for this position will work remotely and, though location is flexible, will require vetting and final approval prior to offer and/or start.

Infrastructure Engineer Sr (SG7):

Education: Bachelor's degree in computer science, engineering, or related technical field is required. 

Experience: 5 years of relevant work experience is required.

An equivalent combination of education and related experience may be considered.

Infrastructure Engineer Prin (SG 8):

Education: Bachelor's degree in computer science, engineering, or related technical field is required.

Experience: 7 years of relevant work experience is required.

An equivalent combination of education and related experience may be considered.
 

Physical demand level is Sedentary

Preferred Requirements:

 

Experience/Knowledge:

2+ years experience in configuring, tuning, deploying and maintaining monitoring products for user base   

2+ years experience in programming & scripting languages like Python, Powershell, Perl & mySQL OR 2+ years experience in network monitoring/management

1-2+ years in building and deploying APIs 

Compensation:

Infrastructure Engineer Senior (SG7): $83,413-$104,268

Infrastructure Engineer Principal (SG8): $94,225- $122,491

#LI-REMOTE

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$83,413.00-104,267.50 USD

Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and  promotion,  conditions  and  privileges  of  employment,  company  sponsored  training  programs, educational assistance,  social and  recreational  programs,  compensation,  benefits,  transfers,  discipline, layoffs and termination of employment to all employees and applicants without discrimination because of  race, color,  religion,  sex, age, national origin, ethnicity, ancestry, veteran or military  status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.