The Oracle Cloud Service Center provides 24/7 support for Oracle Cloud applications, ensuring smooth and efficient operation of the services. It focuses on incident management, proactive monitoring, and performance optimization to minimize downtime and improve user experience. The center also offers continuous technical support and escalates complex issues to Oracle's engineering teams for resolution.

We are seeking a dynamic and innovative Product Manager to join our Oracle Cloud Service Center Tooling Strategy team. This role is focused on designing new tools to enhance efficiency within our Service Center operations. The ideal candidate will have a strong background in Service Center tool design and development and be adept at analyzing user work patterns to identify opportunities for improvement. You will collaborate with our design team to propose solutions and work closely with various development teams to deliver improved tooling.

Career Level - IC5