Job Summary

As a Business Process Transformation leader, you will play a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation. Your focus will be on streamlining operations, improving workflows, and leveraging Six Sigma or equivalent methodologies along with Change management to identify and transformation process reengineering & technology to achieve strategic goals.

.Key Responsibilities

Lead Transformation Initiatives: Develop and execute strategic transformation initiatives to drive business growth and operational efficiency. Collaborate with cross-functional teams to identify process improvements and innovative solutions. Champion & drive adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc Process Optimization: Establish Six Sigma or equivalent methodology driven structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continual improvement, waste reduction and high-quality outcomes. Document current operational processes & metric with potential & feasibility for optimization to build and drive a prioritization driven transformation plan. Identify areas for improvement within existing processes. Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions. Stakeholder Engagement: Collaborate with executives, department heads, and teams to align transformation efforts with business objectives. Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization. Change Management: Lead change management efforts to ensure a smooth transition and adoption of new processes and systems. Manage partnership between Technology and Operations for optimization solution discovery, implementation, deployment and digital operations. Monitor project progress, identify risks, and provide timely solutions. Deliver training programs to educate employees on new processes and technologies. Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement. Establish and oversee process to work with operations and finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets. Continuous Learning: Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.

Qualifications

Education: Bachelor’s or master’s in business or engineering Certifications: Certifications such as LEAN, Six Sigma, Project Management. Experience: Proven experience in business process transformation, automation, P&L management and change management. Technology: Understanding & experience with leveraging digital & automation solutions for process transformation with experience in SNOW ITOM a nice to have.

Skills and experience

Strong analytical and problem-solving abilities. Excellent communication and stakeholder management skills. Familiarity with automation tools and technologies. Must be customer focused and technology driven to deliver customer excellence