Senior Process AnalystChennai, IndiaJR011037 Job Summary As a Business Process Transformation leader, you will play a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation. Your focus will be on streamlining operations, improving workflows, and leveraging Six Sigma or equivalent methodologies along with Change management to identify and transformation process reengineering & technology to achieve strategic goals. . **Key Responsibilities** + Lead Transformation Initiatives: + Develop and execute strategic transformation initiatives to drive business growth and operational efficiency. + Collaborate with cross-functional teams to identify process improvements and innovative solutions. + Champion & drive adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc + Process Optimization: + Establish Six Sigma or equivalent methodology driven structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continual improvement, waste reduction and high-quality outcomes. + Document current operational processes & metric with potential & feasibility for optimization to build and drive a prioritization driven transformation plan. + Identify areas for improvement within existing processes. + Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions. + Stakeholder Engagement: + Collaborate with executives, department heads, and teams to align transformation efforts with business objectives. + Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization. + Change Management: + Lead change management efforts to ensure a smooth transition and adoption of new processes and systems. + Manage partnership between Technology and Operations for optimization solution discovery, implementation, deployment and digital operations. + Monitor project progress, identify risks, and provide timely solutions. + Deliver training programs to educate employees on new processes and technologies. + Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement. + Establish and oversee process to work with operations and finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets. + Continuous Learning: + Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation. **Qualifications** + **Education** : Bachelor’s or master’s in business or engineering + **Certifications** : Certifications such as LEAN, Six Sigma, Project Management. + **Experience** : Proven experience **in business process transformation** , automation, P&L management and change management. + **Technology** : Understanding & experience with leveraging digital & automation solutions for process transformation with experience in SNOW ITOM a nice to have. **Skills and experience** + Strong analytical and problem-solving abilities. + Excellent communication and stakeholder management skills. + Familiarity with automation tools and technologies. + Must be customer focused and technology driven to deliver customer excellence JR011037