Job Family:

GIC Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

Review of transactions, prior alerts or investigations, and accounts held by the subject.Responsible for hands-on resolution of client fraud issues and daily client needsExecuting procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warrantedEnsure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activityDocument adequately all findings and conclusions related to the assessment with explanations in narrative form.Exhibit judgement on sensitive matters and execute required deliverablesCoordinate interdepartmental fraud response and subsequent actions between Deposit Operations, RMs and RAs and TreasuryProvide daily administrative functions for fraud triage and investigations to include; obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clientsCreate and submit SAQ’s as neededEnsure timely and accurate reporting, and proper disposition to fraud eventsResponsible for building strong working relationships with clients and team members/internal partnersExecute special projects as neededConduct research and analysis of account activity to assess levels of risk and detect fraudulent activityAct as a subject matter expert providing guidance to clients on fraud events and their required actionsUtilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach

What You Will Need:

Work Experience: 3 years in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud PreventionStrong understanding of payments (ACH, wire, check, Real-time) as well as related fraud typologiesAnalyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decisionFamiliar with common and current scam typologiesWorking knowledge of related fraud typologies and suspicious signalsStrong verbal communication and problem-solving skillsAbility to multi-task, as needed, to get the job doneWorking knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or companySolid analytical, interpretive and problem solving skillsRealtime understanding of the fraud threat landscape as it relates to consumer, business and commercial banking productsExperience with modern fraud monitoring/detection systems (Actimize, Verafin, Nuance, and similar systems) as well as research systems (LexisNexis, IDology, Threatmetrix and similar type systems)Sympathetic and patient with customers that are victims of fraud and/or scamsExcellent relationship management skills - experience of managing relationships across a variety of internal cross functional departmentsDemonstrated ability to coordinate time sensitive activities to help protect the bank and our clientsEffective analytical, problem solving, and decision-making skillsEfficient organizational skills to include effective time management in all key responsibilities of the jobEffective project and change management skills, ability to work at a consistently changing paceProficient knowledge of PC/Internet including Word, PowerPoint and ExcelFamiliarity with Salesforce CRM tools a plus 

What Would Be Nice To Have:

Knowledge of Fraud alert investigation and Financial Crime compliance methodology.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.