Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Process Associate, Business Process Management

In this role, The Business Account Administrator is responsible for administrative activities related to assigned clients. Work closely with Sales Team Leader and other support personnel. Main responsibilities include claims, deductions, and promotion forms management; assists with performing administrative activities and facilitates problem resolution by maintaining communication and serving as a liaison to the Sales Team, customer service personnel, and other support staff.

Responsibilities

· Administer the claims, deductions, and reconciliation processes by meeting client and customer expectations through maintaining accurate records.

Enter and reconcile Client promotions in Gen Web program.

· Process invoices and billing

· Assist Business Development Specialist with repayments, receivables, and collections.

· Maintain efficient forms management process through consistent application and training.

· Administer process for providing Sales Team with accurate and timely promotional contracts.

· Maintain Claims, Deductions promotional materials utilizing ECM (ASM Document Management System)

· Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.

· Interface with Customers and Clients to ensure outstanding customer service

· Assist Sales Team in coordinating events and creating sales presentations

Qualifications we seek in you

Minimum Qualifications / Skills

· Excellent written communication and verbal communication skills

· Excellent customer service orientation

· Trade Deductions experience

· Strong prioritization skills

· Well-organized, detail-oriented, and able to handle a fast-paced work environment.

· Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.

· Analytical and research Skills

· Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.

"The approximate hourly base compensation range for this position is $19/hr. to $23/hr,. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."

“Los Angeles, California based candidates are not eligible for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.