We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Meet your team:

 

The E2E Partner & Ecosystem Team within the Customer & Partner Organization in CPIT is responsible for all aspects of process design and system implementation to support SAP’s partner business and the Partner and Ecosystem Success Organization.  Our team of experts, trusted advisors, product owners, and system engineers is dedicated to transforming and growing the partner ecosystem. Our goal is to design end-to-end processes that lead to automation, infusing AI and process intelligence for scalability and simplicity. We strive to make partner systems easy to use, while ensuring compliance and maintaining business integrity

The Process Expert will be part of the team of Process Experts responsible for the design, definition and improvement of the E2E processes for new and existing partner business models with a strong focus on our Lead-to-Close Processes.

 

What you'll do:

 

Analyze and align business requirements for new and existing business models with all relevant Stakeholders like PES, Deal Execution, Demand Management, O2I and Office of Ethics and Compliance Document Processes, Requirements and User Stories for prioritization and handover to Delivery Teams Define success measures and KPIs for new commercial models and related processes Monitor and measure the effectiveness of implemented processes and make adjustments as necessary. Analyse current business processes to identify inefficiencies and areas for improvement. Develop and maintain process documentation in Signavio Provide training and support to employees on new processes and best practices. Ensure compliance with relevant policies and SAP standards.

What you bring:

 

We are looking for an individual with distinctive academic credentials, strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player.

Experience with process improvement methodologies such as Lean, Six Sigma, or BPM Strong process understanding and proven track record in successful design and alignment of process standardization and simplification across multiple organizations and systems Knowledge of SAP’s Partner Commercial models and the related sales process and system landscape (Harmony) Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work Excellent communication and interpersonal skills Proficiency in process mapping and documentation tools Preferred master’s degree in business administration, computer science, or related field Experience in collaborating with various cultures across multiple time-zones

WORK EXPERIENCE

 

5+ years of professional experience, preferably with SAP 5+ years of experience in cloud content or operations is useful, but not a prerequisite Experience in a cross-functional service provider environment like Operations, Consulting, Development, or related field Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas Knowledge and experience with SAP cloud portfolio, sales and post sales processes, and customer cloud operation Broad understanding of SAP’s strategy, organizational structure, and SAP solutions Ideally experience in operations of one or more cloud products Knowledge of ITIL support processes as well as CRM processes and systems are a plus

The position can also be filled as part time position.

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409759  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.