Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

Senior Process Program Manager 

Kantar Media 

London UK 

Hybrid 

This role reports into the System Strategy Audience Lead and is responsible for both defining/rolling best practice across our Global Operation Teams and measuring the performance of those services. 

You will play an integral role in the development/launch and management of a team of SME’s covering all key processes in our Audience Operations. Ensure this resource is available for all services and support a wider strategy around our training programmes and documentation of best practice. 

Engaging with our senior leadership team (Globally and Locally) to ensure success of this initiative. 

Define and report on KPIs for operational performance. 

Tasks & Responsibilities 

SME strategy formulation: Facilitates collaborative process, ensuring well-articulated and prioritised roadmap and set of medium and long-term goals/ focus areas. 

Proactively build and maintain collaborative relationships with key internal stakeholders 

Collaborate effectively on cross-functional teams, often working virtually, demonstrating effectiveness when dealing with colleagues at all levels. 

Define and report on KPIs for operational performance.  

Identify and understanding operational best practice across a wide range of services and functions/outputs 

Manage, maintain, and develop the collaborative tools needed to facilitate sharing of insight and analysis across internal teams and geographies (e.g., intranet portal / communication tools) 

Support OSS in its role in delivering tools and efficiencies to global audience services 

Your profile and key skills we are looking for: 

Experience in technology and operations 

Ability to navigate organisational complexities and help assure alignment across groups. 

Ability to organize resources effectively and drives clear project delivery accountability. 

Experience in stakeholder management  

Motivated and self-starting with the ability to work independently and virtually, and to manage multiple concurrent project workstreams, self-manage and prioritize workload. 

Able to work efficiently and effectively in a fast-paced, ambiguous environment. 

Excellent communication skills 

Diligent listening skills 

Global work experience 

Excellent Microsoft Office skills 

Are highly proficient in spoken and written English (we are an international team), other languages are a plus. 

Country

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.