Our Client, a Financial company, is looking for a Senior Process Manager for their Richmond, VA/Remote location. Responsibilities: + Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping + Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations + Develop and maintain formal process documentation, including procedures and process flow diagrams + Work with team members to develop robust risk management processes + Analyze data and influence others to proactively identify data risks and trends, + Consultation and representation of well managed processes, customer experience, and risk management for new intent + Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions + Collect data and information to provide transparency to senior leadership on the health of the process + Identify and implement process improvements + Track and resolve process breakdowns, issues and risk events + Creating and validating processes + Designing and producing metrics used to measure efficiency and effectiveness + Driving process improvements aligned with desired customer outcomes Requirements: + High School Diploma, GED, or equivalent certification + At least 3 years of Process, Project or Risk Management experience + At least 1 year of Continual Improvement experience + Bachelor’s Degree + 4+ years of Process Management experience + 1+ years of Project Management experience + 1+ years of experience working with Product and Technology teams + 1+ years of experience with Jira + Process Management training and certifications (Lean, Six Sigma) Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.