Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

As a Senior Product Associate within the Sapphire Reserve team, you will utilize your skills in product development and optimization to make a substantial contribution. Your role will be supported by user research and customer feedback, which will promote the innovation and continuous improvement of our products. You will work closely with cross-functional teams and play a pivotal role in shaping the future of our products and ensuring ongoing success.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery. Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development  Own and actively manage the backlog with Engineering and Design by leading refinement sessions to prioritize and estimate backlog items Partner directly with Engineering on breaking down complex features into smaller, more manageable tasks  Conduct pre-release reviews, which could include regression testing and quality assurance to certify the product release as production ready Actively manage stakeholder communications and expectations through effective written and oral communication styles  

Required qualifications, capabilities, and skills 

3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Success in collaborating with cross-functional teams, influencing and driving decisions  Structured thinker and effective communicator with excellent written communication skills

Preferred qualifications, capabilities, and skills 

Experience in lifestyle industries (travel, entertainment, premium services)  Experience managing product delivery across multiple work streams with varying timelines, priorities and complexities, ultimately launching new / enhanced product to market Demonstrable experience authoring business requirements, defining user stories and execution, including bringing together cross-functional teams within an Agile development framework Technical acumen (API’s, microservices, databases/storage) Experience with content management systems

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).