Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Account Originations and Activation (AOA), you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

 Job responsibilitiesPartners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discoveryConsiders and plans for upstream and downstream implications of new product features on the overall product experienceSupports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customersAnalyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycleWrites the requirements, epics, and user stories to support product development Communicates effectively and frequently—be vocal. Share the product vision with teams and articulate the questions and answers needed to build the right features.Acts as a knowledge hub—channel your deep curiosity about the digital experience space and connect that knowledge to teams that can drive change.Serves as a technical and customer problem solver—ask questions, define problems, and understand where our platform fits within the Chase ecosystem. Grasp the technologies and approaches in use and identify those we should adopt to achieve our objectives for these technical products.Required qualifications, capabilities, and skills3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacyKnowledgeable in web page development, troubleshooting, and service interaction.Proven ability to lead product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management.Preferred qualifications, capabilities, and skillsSoftware development experience a plus (front end technologies: JavaScript, Angular, React, etc).Data management capabilities and experience with tools like Splunk and Adobe Analytics.