Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Global Customer Platform, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery. Considers and plans for upstream and downstream implications of new product features on the overall product experience. Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers. Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality campaigns across the product development life cycle. Writes the requirements, epics, and user stories to support product development.  Builds lasting relationships with Product stakeholders.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition. Developing knowledge of data analytics and data literacy Understand the process and new ideas of Agile software delivery. Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, and engineers.

Preferred qualifications, capabilities, and skills

Verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements. Diligence to improve accuracy and precision in data analysis, documentation, and requirements gathering.