Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you improve smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. Join the team developing the team working on AI platform and Search capabilities to create engaging and sophisticated natural language experiences for our customers. Helping them find information across multiple domains easily and intuitively in their channel of preference by building a multi-dimensional Omni channel functionality.

As a Senior Product Delivery Associate in Chase Digital Assistant team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. Using Agile methodologies, you along with our larger product team will define & own the vision, strategy and the product roadmaps for our AI & Search platform and related capabilities. You will collaborate with senior product managers and peers both within and outside of the team, designers, software developers, analytics team and testers to develop a unified customer journey and experience to support all varieties of consumer product sets.

Job responsibilities

Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies. Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements. Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and recommend adequate resources. Keeps the customers first at the heart of every feature, every capability and all products we build. Derives data driven insights and product decisions-based on analytics.  Manages and refine product backlog initiatives to drive value in accordance with the overall strategy and priorities. Partners with other product managers to perform sprint planning and prioritization by defining requirements (using tools like JIRA), detailed acceptance criteria; participating in phasing decisions, go-to-market strategy, analyzing post launch metrics and continuous iteration to ideate on features based on data, etc. Works effectively across both internal, external stakeholders and vendors to negotiate complex topics and resolve conflicts. Identifies and understand customer mindset & problems to design solutions which are visionary and long term. Maintains & develops new ideas by performing monthly control validation of feature accuracy as needed. 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area Demonstrated performance in either product management or relevant domain area. Experience executing operational management and change readiness activities. Experience in product deployment processes  Good customer focus, with an innovative mindset and the ability to understand & articulate customer problems and solve for them. Experience with agile product development and software delivery lifecycle. Effective oral & written communication skills with an expertise in business case and requirements writing. Ability to prioritize projects and efforts according to business need and industry trends. Commitment and self-motivation suitable to a fast-paced environment

Preferred qualifications, capabilities, and skills

Developed knowledge of the product development life cycle Experience with Natural Language Processing / Conversational AI a plus