Join us for an exciting opportunity to lead automation initiatives and enhance customer experiences in the US Mortgage sector.

As a Senior Product Delivery Associate within the Home Lending Platform, you will oversee and direct testing and automation efforts within an Agile framework. This role impacts the entire JPMorgan Chase Consumer & Community Banking organization, including Mortgage Banking, and requires collaboration with US Product & Business partners.

Job responsibilities

Lead, coach, and provide direction to a team of Automation & Test Analysts.Analyze existing processes, identify automation opportunities, and design solutions using scripting languages and automation tools.Create and review comprehensive Test Plans for both Automation & Manual executions.Collaborate with cross-functional teams to define automation strategies and implement solutions.Monitor and maintain automated systems, ensuring continuous improvement.Deliver initial estimates for testing efforts on new developments and enhancements.Evaluate business requirements, develop test cases, and support testing to meet quality criteria.

Required qualifications, capabilities, and skills

Minimum 7 years of experience in automation or product delivery within financial services or technology.Experience in leading or influencing test/automation teams.Strong conflict resolution, change management, and coaching skills.Excellent client-facing and internal communication skills.Solid organizational skills with attention to detail and multitasking abilities.Proficient in Microsoft Office, including data analysis and presentation skills.Open to working with some overlap during US hours.

Preferred qualifications, capabilities, and skills

Knowledge of the product development life cycle.Understanding of Home Lending processes and business applications.Familiarity with the mortgage servicing business.Experience in product delivery focused on technology customer-facing products.