Do you love working with stakeholders to test scenarios and figure out results? This could be a great fit for you! As a Senior Product Delivery Associate in the Pilot Innovation Team, you will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. You will collaborate with partner stakeholders in defining use case scenarios, test execution and readout of results. You will participate in first occurrence pilot implementations to validate processes, triage issues and ensure a successful and seamless client integration and rollout. **Job responsibilities:** + Partner across Merchant Services to design robust test plans, execute test plans, analyze test results, and report production and/or design issues + Test products / systems and processes before released to market to ensure they work as designed individually and when bundled with other products + Effectively and accurately communicate the status of the process, including key risks, issues, and potential solutions + Partner with Global team members to ensure consistent application of procedures and policies + Complete Quality Assurance and Quality Control activities + Identify and implement improvements to existing training and quality materials and processes + Communicate the status of the process, including key risks, issues, and potential solutions + Provide operational support throughout the pilot lifecycle + Perform effective process management and accountability structure to ensure required controls are maintained **Required qualifications, capabilities, and skills:** + Bachelor's degree or equivalent experience + 3+ years of experience of proven Product, Operational, or Technical experience + Understanding of merchant services processes and the ability to consult with internal and external customers + Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platforms + Experience with dealing with clients at a senior level + Deep understanding of the PDLC and SDLC experience **Preferred qualifications, capabilities, and skills:** + Prior experience in Merchant Services Operations + Background in product testing, client onboarding, client service, validation testing, or financial operations JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans