Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Global Customer Platform team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies. Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements. Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources. Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines. Supports Demand, Intake & Prioritization Manager in dependency documentation by creating Line of Business reporting and status documentation. Serves as initial point of contact for new product requests by reviewing requests from internal stakeholders and ensuring all necessary information is gathered and accurately recorded in the intake system. Works closely with internal cross-functional teams to align on Initiative/Dependency prioritization and accurately updating/maintaining the book of work documentation. Communicates effectively with stakeholders to provide updates on the status of requests and prioritization decisions. Identifies opportunities to streamline and improve the Demand, Intake & Prioritization processes and participate in continuous improvement initiatives to enhance overall efficiency and effectiveness of the Global Customer Platform Intake Tea

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area Demonstrated performance in either product management or relevant domain area. Experience executing operational management and change readiness activities. Experience in product deployment processes.  Ability to work effectively in a team environment and willingness to support team members and contribute to team plans of the future. Excellent communications skills, both written and verbal Good problem-solving skills to address product intake, demand and prioritization challenges. Proficiency in Microsoft Excel, data manipulation and data analysis Ability to prioritize tasks and manage time effectively. Willingness to learn and adapt to new tools, processes and technology and having the flexibility to adapt priorities based on changing business needs. Good interpersonal skills to build relationships with stakeholders and a proactive attitude. 

Preferred qualifications, capabilities, and skills

Developed knowledge of the product development life cycle Familiarity with Jira Align, Microsoft Teams, PowerPoint and Confluence (data visualization tools such as Tableau is a plus)