Senior Product Manager , Amazon Prime
Amazon.com
Amazon Prime serves over 200 million members across 24+ countries and is at the heart of Amazon’s explosive growth. In 2024, Prime is investing in transformational capabilities to:
1. Accelerate Prime’s growth further, making Prime relevant and accessible to every individual everywhere in the world;
2. Differentiate its value proposition across segments and geos;
3. Empower every Amazon business to accelerate its growth through Prime;
4. Pave the way for Prime and Amazon’s entry into new ways to delight customers and members.
To take Prime’s growth and impact to the next level, we are looking for a Senior Product Manager to lead product development for Prime Retention
Key job responsibilities
This role will lead Prime retention interventions across Amazon by building and optimizing the customer membership experience. This role is for you if are looking for transformative role change, and if you enjoy Thinking Big, Inventing, Influencing and Delivering Results. This leader will lead the ideation, design, development, and ongoing management of Prime membership CXs to deliver sustainable and profitable membership retention. This role is inherently cross-functional. You will work closely with engineering, project management, design, finance, legal, business development, customer service, content acquisition, and executive teams to enhance the Prime member experience. This role will also work closely with country and regional operating teams to address growth opportunities and challenges worldwide.
Key job responsibilities
• Deliver incremental paid membership goals through owning and building new Prime products and CX capabilities
• Scale and deliver the passenger customer experience across Prime locales worldwide
• Partner closely with Member Growth Tech and other Prime and non-Prime engineering teams to develop scalable capabilities that serve Prime and partner businesses
• Collaborate with multiple internal and external cross-functional stakeholders (BPC, WW teams, Benefit partners, CPX etc.) to influence roadmaps and deliver cross-org impact
1. Accelerate Prime’s growth further, making Prime relevant and accessible to every individual everywhere in the world;
2. Differentiate its value proposition across segments and geos;
3. Empower every Amazon business to accelerate its growth through Prime;
4. Pave the way for Prime and Amazon’s entry into new ways to delight customers and members.
To take Prime’s growth and impact to the next level, we are looking for a Senior Product Manager to lead product development for Prime Retention
Key job responsibilities
This role will lead Prime retention interventions across Amazon by building and optimizing the customer membership experience. This role is for you if are looking for transformative role change, and if you enjoy Thinking Big, Inventing, Influencing and Delivering Results. This leader will lead the ideation, design, development, and ongoing management of Prime membership CXs to deliver sustainable and profitable membership retention. This role is inherently cross-functional. You will work closely with engineering, project management, design, finance, legal, business development, customer service, content acquisition, and executive teams to enhance the Prime member experience. This role will also work closely with country and regional operating teams to address growth opportunities and challenges worldwide.
Key job responsibilities
• Deliver incremental paid membership goals through owning and building new Prime products and CX capabilities
• Scale and deliver the passenger customer experience across Prime locales worldwide
• Partner closely with Member Growth Tech and other Prime and non-Prime engineering teams to develop scalable capabilities that serve Prime and partner businesses
• Collaborate with multiple internal and external cross-functional stakeholders (BPC, WW teams, Benefit partners, CPX etc.) to influence roadmaps and deliver cross-org impact
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