Have you ever thought about what it takes to deliver high quality customer service at optimal cost? What would you do to take one of the best customer service organizations in the world to the next level? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?

As a Sr. Product Manager in Worldwide Capacity Planning (WWCP), you will drive product strategy to deliver state-of-the-art solutions that influence a wide range of decisions within Amazon, spanning across demand forecasting, capacity planning, and beyond.
You will establish product vision and key priorities, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams, anticipate bottlenecks, provide escalation management, and make appropriate trade-offs to balance business needs versus technical constraints.
This is a highly strategic role, with goals that directly impact the bottom line of the business.

Key job responsibilities
- Understand customer needs and deliver technology solutions that address those needs.
- Identify and prioritize opportunities that drive strategic value for the business.
- Approach challenges with an entrepreneurial and innovative mindset.
- Deliver short-term results while building towards long-term goals.
- Demonstrate strong cross-functional leadership and stakeholder management skills.

A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan


About the team
The Worldwide Capacity Planning (WWCP) organization owns the end-to-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions are responsible for the millions of daily decisions needed to provide efficient and frustration-free support to our customers around the world. We are looking for a seasoned leader to drive continued innovation at scale.

WWCP crafts a comprehensive workforce management plan by strategically analyzing historical data and anticipating potential business events to accurately predicts the number of required associates for the specified period.