As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

Our Client Technology team is looking for a Senior Product Manager to oversee Quad’s next generation order management system, which serves retail and health care customers. This person will be responsible for implementation and support of the new OMS platform as well as guide the support and retirement of legacy systems. This position will report to the Client Technology team’s Executive Director of Product Management and will have multiple direct reports. Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad and interact with Quad’s customers regularly. Some travel will be required.

KEY RESPONSIBILITIES

Responsibilities will include:

Coordinating with Client Technology team’s solutions architects on the direction and strategy for Quad’s order management systemImplementing and supporting Quad’s order management systemCoordinating with other Quad teams on retirement of legacy software platformsOverseeing the support of legacy software platforms until their retirementCollecting and analyzing feedback from customers and other team members to shape roadmap and featuresDefining requirements and setting priorities for development teams, including participation in Agile ceremoniesWorking with developers to ensure that deadlines are met and quality is excellentAssisting with the discovery process at Quad customersWriting statements of work and reviewing contractsProviding documentation for software platformsCoordinating with other Quad teams who serve the same customers

JOB REQUIREMENTS

Bachelor’s degree or equivalent experienceMinimum of 10 years of experience in management, operational leadership, product management or project managementStrong project management skills and business acumen.Strong oral, written, and presentation skillsProven track record of initiating and maintaining relationships within all levels of a complex organizationCommitment to diversity, equity and inclusion effortsBackground in retail in-store marketing preferredExperience in Agile methodologies and frameworks preferredBackground in software development preferredProficiency with Microsoft Excel and Microsoft SQL preferred

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We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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