Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Charles Schwab's Retail Onboarding, Activation & Growth team manages the new client digital experience and is responsible for the enterprise platform that delivers this at scale. We are obsessed with solving customer needs, and collaborate with design, business, and technology partners across the enterprise to build digital experiences that our clients are passionate about.

We are looking for a product and customer champion to help us craft the future of Schwab’s digital platforms focused on onboarding and digital account open. We are on a journey to build the future of financial services. We help our retail clients plan for their future, and they are enthusiastic about the tools and experiences we provide.

Key Functions:

Working hand in hand with an agile scrum team, the Product Manager (individual contributor) manages user story creation, prioritization, grooming, UAT, and oversight for top digital client experience as well as the primary point of contact for all production bugs and client escalations across the website and retail application. The Product Manager must be a client advocate, understanding client personas and associated needs, clearly define questions for UX Research, and understand impacts of UX Design options. The ability to quickly learn complex technical systems and think outside the box when problem solving is critical to meeting the dynamic demands of the business.

The Senior Product Manager will:

Be responsible for strategic vision and technical execution of our platform and cross-enterprise experiencesTranslate product vision into specific deliverables and ensure rigor in execution and attention to detail by effectively managing the product backlogEffectively lead a development scrum team toward key objectives and resultsBe at the forefront of evolving the way we work across teams and the company by practicing design thinking, outcome-orientation, data driven decision making, and product experimentationFrame challenges as problems that are solved through critical thinking and collaborationFocus on business impact and produce actionable recommendations informed by high quality data analysis and metricsBuild key relationships, effectively lead a development scrum team, and influence teams across the enterprise to drive scale and deliver shared outcomesBe accountable for discovery and developing the client experience requirementsPrioritize work through opportunity validation and stakeholder consensus buildingDevelop an implementation plan by collaborating with a team to determine technical feasibility and sequencing dependenciesLead the generation of innovative ideas based on market analytics and interactions with stakeholders, clients, and prospectsChampion Agile methodologies in daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demosWork cross-functionally with technical, design, business, and compliance counterparts to define product release requirements and investigate production issues as they ariseDeeply understand the backend architecture associated with your experiencesLead data analysis, leveraging Adobe Analytics and SplunkWhat you have

Required Qualifications

Bachelor’s degree 5+ years of digital product ownership experience; as an Agile Product Owner or leading scrum teams with a deep understanding of agile methodologies and outcome driven roadmapsStrong digital product management skills, experience with enterprise platforms, and demonstrated ability to synthesize qualitative and quantitative data from multiple sourcesStrong knowledge base and experience developing or managing digital experiences, coupled with knowledge of the underlying technology, both current and emergingSkilled at working cross-functionally with technology, service, marketing, and product teams to design, develop and launch a complex digital experienceExpert listening skills with the demonstrated ability to understand and refine the business intent behind stated requirementsHigh emotional intelligence to embody our ‘through the client’s eyes’ mindset and ability to lead people through challenging projects and initiativesCuriosity, a can-do attitude, and the ability to learn quickly and thrive in a complex, dynamic environmentSelf-starter with outstanding organizational skills and ability to track multiple projects (3-4) in parallel with minimal directionExperience working in a large organization with many stakeholdersEffective relationship builder - ability to partner cross-functionally and work effectively with various personality types at all levels of the organizationSuperior communication skills, able to communicate complex messages and trade-offs and tell a compelling story

Experience with responsive web and mobile app development

Experience with Jira and Confluence applications

Preferred Qualifications

Good understanding and/or experience with financial services regulationExperience with digital analytics; Adobe Analytics experience
What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job