Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation. Support the Deposit 2.0 Product as we are reimaging the banking experience.  

As a Senior Product Portfolio Operations Associate in Deposit 2.0 team, you are a significant contributor to your team with a good knowledge of optimization and integration. You understand what it takes to bring together all the key elements of a product line and its products to improve coordinated outcomes. You will be responsible for driving, planning and developing team priorities for both routine and strategic initiatives. New ideas, activities include collaborating with and providing business support to team leadership, serving as a representative in various forums in a decision-making capacity, tracking and reporting. You will also be responsible for executive presentation, reviewing customer or banker feedback and collaborating on solutions to improve customer experience. 

Job responsibilities

Creates synergies across products to improve delivery against business plans for the future. Collects key inputs from across products to improve the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs.  Calculates metrics for portfolio management operations and analyzes data for areas of opportunity. Develops change initiative materials and change timelines. Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs. Assist with preparation of executive reports, presentations, and communications for a variety of audiences and constituents. Interprets data and analysis to recommend policy changes and influence business decisions with analytical mindset. Contributes to annual and quarterly business planning and budget process. Facilitate staff meetings, Monthly Business Reporting deliverables, and employee culture events. Manage the team’s communication program including announcements, user documentation, and Confluence pages. Identify, design, and implement strategies to improve team productivity; build and maintain awareness of key initiatives, issues, trends and changes impacting consumers and Chase.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in program management or performance optimization Demonstrate ability to implement operational effectiveness initiatives. Prior working exposure to operations of the product development life cycle and agile methodologies Exemplary critical thinking, problem-solving, and organizational skills

Preferred qualifications, capabilities, and skills

Bachelor's degree in business, management, or communications