Lucernex is a dynamic and fast-growing SaaS company, which has made DFW’s Top 100 of Fastest growing private companies in DFW for the past two years. Lucernex is a market leader in our space and we strive to add highly motivated and talented individuals to our team. We are very excited to announce that we have a great opportunity on our Customer Success Team. This is an immediate opening for a Senior Product Trainer. Are you absolutely passionate about training and development? Do you enjoy working face-to-face with clients? Do you love developing training programs?  Are you a people person? Are you enthusiastic about working in a high-growth environment? Do you have a desire to work for a small company and have the ability to wear many hats? Do you have excellent communication and presentation skills? Are you driven by the desire to provide clients with more than they expect? Does being on the ground floor and assist in building something substantial and of great importance to your company excite you? Have you been searching for a family-like atmosphere and a job to call home? If you answered “YES” to these questions, then you are exactly the type of person we want to hear from! What it is:  This position will report directly to our Chief Customer Officer and will be directly responsible for developing, delivering, and analyzing training for internal and external clients. JOB PURPOSE We are looking for a passionate Senior Product Trainer who will help ensure the long-term success of our customers.   You will become a Product SME and provide strategic direction, consulting, and guidance regarding the use of our product in the client setting. You will also develop and deliver training content internally and externally. ESSENTIAL FUNCTIONS Coordinate with other teams in order to faciliate effective client training. Work with accounting to maintain training financials. Develop assessments to determine training effectivness. Develop and maintain certifications for training programs. Develop training strategies to grow the training program. Develop surveys to assess effectiveness of the training/trainer to determine what improvements need to be made. Remain up-to-date with product changes and update and maintain training materials. Assess the need for training internally and for our external customer base. Coordinate with Human Resources to develop and conduct new hire orientations for new employees. Create and execute Statements of Work (SOWs) for customer training. Advise clients/implementation team about timing of training and who should attend training. Quickly become a product expert (SME) in all Lucernex software and pass and certifiy on the software after training. Teach clients/employees how to use the product, as well as best practices in product use. Develop and deliver various internal training programs and act as an internal product resource to all teams. Conduct in person and web-based training sessions, lasting from 1 hour to 5 days across multiple platforms. Mentor and develop junior training resource. Travel to client sites via car and/or plane to conduct face-to-face training. Log and proactively track bugs, enhancements, and improvements to the system. Various other job related duties as assigned by a supervisor.