Your opportunity

At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

This role is for a Senior Production Support Engineer for our Order Management System.  This is accomplished by using highly performant and scalable compute environments.  Some responsibilities include responding to alerts and escalations, managing incidents and issues, technical documentation, and independently supporting/configuring complex systems. These responsibilities will expose the associate to a greater support role and a larger impact on the direction and success of our systems.

Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and contentQuick response to system monitors, alerts, escalations and all outagesProvide 24/7 on-call support on rotating schedule including specific designated systemsStudy software documentation to understand our applications business and technical alignment for providing maximum supportAnalyze statistics and Incidents to develop and execute availability improvement plansWork with peers and vendors to design technical solutions to complex application issuesFocus on service restoration and reducing Mean Time To Restoration (MTTR)Provide support guidance and direction for other production support resourcesMaintain space requirements on serversAcquire and master the general skill set required for supporting and restoring services for all management designated applications and systemContinued comprehension of proprietary systems and subsequent system and procedural updatesProvide the role of SME for the systems designated by ManagementCommunicate to the Management about service disruption and take initial measures for damage controlPerform routine maintenance on application servers and track system performanceRecognize opportunities for improved process or procedures & act on themProvide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysisProvide excellent service to all Production Support clients and business partnersPrepared to lead and coordinate teams during system/application outages and execute tasks accordingly to minimize impactAttend project meetings and provide input to project planningAdapt communication skill set to positively impact application teamsWhat you have

Required

4-year college degree; Computer Science or related field5+ years of related experience within Java and product support. This includes:Ability to perform in-depth code reviewsProvide mentoring for junior developersExperience with Spring Boot 2 or 35+ years working with Linux OS (RHEL 6, 7 & 8 preferred) and using appropriate commands to perform tasks.3+ years of monitoring & optimizing the Linux OS / system hardware for best application performance.5 + years of scripting languages (shell, Perl, python, ruby)At least 2+years of Salt, Ansible, Puppet including identify areas of enhancement and deploy automated processes to minimize human intervention.Available on weekends or after hours as required

Preferred

Java 17 and up preferable Rudimentary knowledge of Agile SDLC a plusWorking knowledge of Git VCS a plusExperience with in-memory data grids a plus

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job