Company :Highmark Inc.Job Description : 

JOB SUMMARY
 

This job generates outbound and receives inbound calls from potential members to sell designated Highmark Sr. Markets and send enrollment kits when needed. The incumbent meets and/or exceeds established quotas in terms of total calls, prospects sent to meetings, and contracts sold as well as predetermined enrollment targets. Assists with employer group questions and attend employer group seminars and health fair meetings. The incumbent reviews and follows up with leads provided on a daily basis and is responsible for being the back-up or substitute for fields sales.

ESSENTIAL RESPONSIBILITIES

 Respond to inbound phone sales inquiries and make outbound follow-up calls to perspective Highmark Medicare members.Document outcomes accurately in sales contact management system.Utilize a consultative sales approach to determine needs, make plan presentations, handle obstacles and close the sale over the phone. Meet and exceed established new sales and retention targetsCommunicate effectively in an engaging and professional manner with ability to influence decisions verbally.Educate Medicare-eligible individuals while adhering to company policies, National Association of Insurance Commissioners (NAIC) guidelines and CMS regulators.Drive face-to-face sales opportunities to alternate sales channels when appropriate.Provide feedback to Management and Sr Markets team related to sales opportunities, market trends and customer experience to help establish best practices and process improvements across business unit and matrixed organization.Other duties as assigned or requested.

EDUCATION

Required

High School Diploma/GED

Substitutions

None

Preferred

Associate's Degree

EXPERIENCE

Required

4 years of experience working in a call center environment with proven track record of meeting/exceeding individual and business unit targets

Preferred

Knowledge of Medicare markets including plan offeringsSales background

LICENSES AND CERTIFICATIONS

Required

PA and/or WV and/or DE Producers License with lines of authority in Accident and Health, or must be obtained with 45 days of hire

Preferred

None

Skills

Strong desire and skill-set to learn, influence decisions, close sales and meet/exceed sales and retention targets.Experience with PC software including Microsoft suite products.Exceptional and highly effective phone soft skills.Ability to talk and type at the same time.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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