Department

CSL Student Disability Services

About the Department

Student Disability Services (SDS) is located within Campus and Student Life. SDS is responsible for engaging in an interactive process with students to determine their eligibility for reasonable accommodations under the Rehabilitation Act Section 504 and the Americans with Disabilities Amendment Act. The SDS team is committed to advancing disability inclusion in all aspects of campus life through the implementation of supports, services, and auxiliary aids. The SDS team serves more than 10% of the UChicago student body, ensuring students have access to the outstanding programs and services that the University offers.

Job Summary

Reporting to the Director, this position is responsible for supporting the administrative duties of the department. This position serves as the front-line staff member managing calls and questions from students, faculty, and parents about complex and sensitive matters. This position is responsible for processing HR paperwork for student employees and invoices for contracted staff per quarter.

This position provides administrative support for Student Disability Services staff; and assists with managing multiple staff calendars and liaising with University IT Services, Human Resources, Payroll, faculty and instructional staff; area Deans of Students, other academic appointees, and other administrators.

Responsibilities

Serves as the lead office manager, relieving Director(s) and Access Coordinators by consistently overseeing the administrative details of the day-to-day operations for SDS unit.

Serves as a Human Resources Partner for SDS; Provides oversight for student, staff, and contractor employment practices; screening applicants; coordinating interviews; assisting with onboarding for student employees and/or staff; processing and approving contractor invoices.

Manages the SDS general email account(s) pertaining to all associated work assignments.

Oversees the management of the physical office space, including ordering equipment and office supplies, as needed.

Assists with scheduling diverse and complex appointments, meetings, and travel arrangements for Directors, as needed.

Answers calls, covers the front desk, greets visitors. Triage calls and urgent matters, bringing them to the attention of Directors, Access Coordinators, and campus partners.

Assists access coordinators with administrative duties, as needed.

Develops and disseminates all program communications to stakeholders.

Ensures that all accommodation services and equipment are provided in a timely and effective manner for eligible students and/or SDS staff and provides timely confirmation of those services to all pertinent parties.

Organizes and oversees all SDS events, special projects, retreats, PAALS funds, and surveys; Supports with the management of all departmental databases and records management, as needed.

Manages the development of SDS key performance indicators (KPIs), policies, and standard operating procedures that reflect industry best practices.

Regularly maintains the AIM student-tracking database.

Collects and contributes to SDS data collection for quarterly and annual reporting requirements.

Serves as a liaison to the University community regarding administrative issues such as finances, non-academic personnel, and communications.

Prepares financial and/or administrative reports; contributes and collects data for all SDS reporting requirements, as necessary; assists the directors and access coordinators in managing the budget, monitoring and reconciling accounts, invoices, and purchases.

Provides administrative support for a leader. Stays informed of activities relating to programs and initiatives, apprising the leader of issues when deemed necessary. Coordinates information flow from the leader's office.

May initiate correspondence and other written materials under one's own signature or for the leader's signature. Triages emails and telephone calls for action. Resolves a combination of routine and complex inquiries.

Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

Associate’s degree or higher.

Experience:

Three or more years of experience working in an office; preferably in a university office setting.

Technical Skills or Knowledge:

Work on multiple projects simultaneously, set priorities, and meet deadlines.Demonstrated competency in Microsoft suite (including Word, Excel, Publisher), Google Suite, Box and other administrative software applications.

Preferred Competencies

Demonstrated experience with complex decision-making.Attention to detail.Organizational skills.Oral and written communication skills.Demonstrated interpersonal skill in dealing with sensitive and complex issues.Work independently with a high degree of initiative.Maintain confidentiality.Ability to quickly learn software database programs.Demonstrated understanding of disability access and awareness.Interest in working with individuals of diverse abilities and backgrounds.

Application Documents

Resume (required)Cover Letter (preferred)List of Three References (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Administration & Management

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Hourly

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FLSA Status

Non-Exempt

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Pay Range

$30.00 - $33.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.